November 26, 2024 at 5:21 pm

Customer Demands Cash Back Despite Store Policy, So They Give Him The Money In Rolls Of Quarters And Fives

by Heather Hall

Source: Reddit/Malicious Compliance

When working at a convenience store, you meet all types of people, including those who don’t care about store policies.

So, what would you do if you’re working a shift and a customer insists on getting cash back, even though it’s against store rules?

Would you apologize and stand firm?

Or would you give them the money, but in a way that gets your point across?

In the following story, one clerk has just enough cash in their drawer to give a customer what he asked for, but not quite in the way he expected.

Here’s how it played out.

Don’t give me all fives!

This one should be (fairly) quick. I started working at a convenience store, one that doesn’t particularly like its employees to have a significant amount of cash in their drawers.

Okay, no biggie.

Anytime somebody is paying with a big bill; we have them use the “mash gin,” a pretty dope self-checkout system if I do say so myself.

But it doesn’t do cash back. Typically, we don’t either.

We accommodate when we can and try to be nice about it when we can, despite our all-caps NO CASH BACK sign we have, laminated, so we can put it out when we’re low.

Thankfully, this guy said he was paying with card.

It’s officially out. We’ve got no (very limited) cash, customers in line at all registers, and we encounter KarenFace.

I guess he’s technically a Kevin.

I’m so low that I’m asking customers if they’re paying with cash or card, subsequently referring cash to the automated machines.

I ask KarenFace, “Hey, how’s it going? Is it cash or card??”

KF- “Oh, it’s card.”

Me – (Good, thanks.)

Of course, he requested cash back.

I ring his four bucks worth of items, and then, as the register pops open, he says, “Oh, I put in for cash back,” literally touching the no cash back sign.

I try so hard not to sigh, to no avail.

As my drawer pops open, I see I’m in luck. Someone actually just paid for gas with eight fives, so I promptly grab them and start counting.

KF- “What the **** bro? Nah, don’t give me all fives. What is wrong with you? I know u guys got cash.”

As I explained to him that this is really all I’ve got, I decided to leave two fives and hand him a roll of quarters with thirty in fives.

I make sure it’s splayed out so it looks like a lot of fives.

“Looks like you’re right. We do got cash.”

Eek. Dealing with people like this can be so stressful.

Let’s see what the fine folks over at Reddit had to say about this story.

This person should read the story again.

Source: Reddit/Malicious Compliance

Hmm, very interesting point.

Source: Reddit/Malicious Compliance

Here’s a great example of malicious compliance.

Source: Reddit/Malicious Compliance

Yes! Same!

Source: Reddit/Malicious Compliance

At least he got the cash back!

Seems like this guy had a bad attitude and just wanted to be petty.

Thought that was satisfying? Check out what this employee did when their manager refused to pay for their time while they were traveling for business.

Heather Hall | Contributing Writer, Life & Drama

Heather Hall is a contributing writer for TwistedSifter specializing in internet culture, workplace conflict, and viral customer service stories. With over a decade of editorial experience in digital publishing, Heather excels at curating trending online discussions and providing insightful commentary on the daily dramas that capture the internet's attention.

Since beginning her career in 2011, she has developed deep expertise in SEO-driven digital content, having written for a wide array of publications covering lifestyle, business, and travel. At TwistedSifter, Heather focuses on synthesizing complex social media threads into engaging, highly readable narratives that highlight the human element of viral news.

When she isn’t analyzing the latest internet discourse, Heather is a dedicated mother of three sons who takes family gaming nights entirely too seriously—whether she is dominating in Mario Kart, exploring The Legend of Zelda, or jumping into Roblox.

Connect with Heather on Facebook and LinkedIn.