Isn’t it annoying when you are being strict about a rule to a customer but your manager overrules you?

Like you’re the bad person and the manager and the customer are on the same side?

This woman who worked at a Service Desk had the same experience.

Their manager would scold the employees, saying they were being too hard on customers.

So, the next time there was a customer complaint… guess who made it really easy!

Read the story below for all the details.

Not my money

Years ago, I worked at Walmart.

Some of that time, I was at the service desk.

Everybody knows that’s where all the Karens go to raise cane.

This woman shared some rules they had to follow strictly.

Anyway, we had strict rules we had to follow.

One of the rules was this:

If a customer returned something that cost over $20 without a receipt, we have to give a Walmart gift card

This served as their refund.

When customers were not happy, they would ask for a manager.

If the customer wasn’t happy with anything we said or did, they asked for a manager.

9 times out of 10, the manager would give them their money back.

This always made the people working at the service desk look bad, like we just wanted to give them a hard time.

During a meeting, their manager berated the employees.

One too many customers complained, and we had a meeting.

The manager berated us for being so hard on the customers.

(Even though we were only following what we had been taught to do).

He said, “Y’all act like it’s your money!”

So I got mad.

So without question, she returned the customer’s money.

Not long after the meeting, a person walked in without a receipt.

I gave them over $20 cash back.

An assistant manager just happened to be passing by.

He asked if I had given them their money back even though they didn’t have a receipt.

I said, “Yep! It’s not my money.”

That’s funny. Let’s find out what others have to say about this on Reddit.

Someone who used to work at Walmart voices their opinion.

People are calling out the boss.

This user shares their personal thoughts.

Finally, here’s what this person’s dad would do.

If your boss won’t stand behind you, then just make the customers happy!

If you liked this post, check out this story about an employee who got revenge on a co-worker who kept grading their work suspiciously low.