Food is a huge comfort, especially after a long day and stress at work.

So when there is a snag in your dining plan, it’s so frustrating.

See how this customer is dealing with a problem with her order.

Need me to bring my takeout food back for a refund? No problem.

I decided to order dinner from a local restaurant on my way home from work.

I have a 45 minute commute to work one way and the restaurant I stopped is on the way home, but it’s still 35 minutes to my home.

That’s about to become a hassle instead of a perk.

I’m a vegetarian and I’m very careful when ordering takeout food to make sure there’s no meat in it.

I ordered a dish that has bacon in it as a standard ingredient.

I asked the person taking my order over the phone 3 times to make sure there was no bacon, which they’ve done for me before with no issue.

About an hour later I finally get to enjoy my food.

First bite there is bacon.

I call the restaurant back to let them know and ask for a refund.

They said I need to bring the food back in and a receipt to get a refund because they don’t handle any credit card transactions over the phone.

I explained how far away I live and that I had asked 3 times for no bacon and would just like a refund.

They are refusing but they’re offering me a free entree next time I come in.

In comes the loophole!

I hung up and stewed for a few minutes when this idea popped in my head: they never said I have to bring the food back tonight.

So sometime later in the week I’ll stop back on my commute with the food and receipt, but I won’t leave it in the fridge to make it extra nice for them.

Yes, I realize I could have checked my food at the restaurant, but they’ve never given me reason to stop and look before. It was also extremely crowded and there was no counter space for me to use.

Here is what people are saying.

Yep. Loopholes don’t mean they have to do anything.

That’s what I would do. I’d also explain the problem in a Google review.

Ew, but yes. You don’t mess with the people who make your food.

Sure, that will work… (Rolls eyes)

Agreed, but the person taking the order may not have relayed that to the cooks.

I don’t know why she thinks that affects their business.

But I do get why she’s upset.

If you liked that post, check out this post about a rude customer who got exactly what they wanted in their pizza.