June 29, 2025 at 10:24 am

Customer Told Ice-Cream Shop Employee It Was Against The Health Code To Have A Dog In The Restaurant, But They Let The Pooch Stay

by Sarrah Murtaza

Three women eating ice cream

Pexels/Reddit

Some people completely disregard public rules and act entitled about it!

If you saw another customer breaking a health code rule, would you say something to the customer, or would you let the employees handle the situation?

This girl shares what happened when she saw a dog owner bring his dog into an ice-cream shop.

Check out how things escalated.

AITA for speaking up about dogs in a food establishment (San Francisco)

I went to a local SF ice cream shop, just hoping to enjoy a treat like I usually do.

When I walked in, I noticed two people eating inside with a dog that clearly wasn’t a service animal.

She knew the health code…

Since it’s against California Health and Safety Code § 114259.5 to have non-service animals inside food establishments, I quietly let one of the employees know.

She said she’d take care of it.

But after about 10-15 minutes, nothing happened.

It felt like the staff wasn’t going to do anything, so I (probably naively) approached the two people myself and gently let them know about the law.

This is where it got bad!

That’s when things turned ugly.

They told me the staff said it was okay, and when I explained that it actually wasn’t, they started being aggressive and mean, taking pictures of me, and threatening to put me on social media.

I was honestly just trying to protect public health, not get into a confrontation.

I ended up taking a photo too, just for my own safety.

UH OH!

The part that hurt most was that the staff didn’t step in or support me at all.

The one who said she would take care of it said she had to go on break and was busy, and another said they didn’t know the law.

I felt completely alone and kind of humiliated.

I love this shop and have been coming for years.

The law is not being enforced.

I’m not trying to get anyone in trouble—I just wish the staff were better trained and willing to uphold the law so customers don’t have to be put in uncomfortable or even unsafe situations.

I’m tired of seeing dogs in cafes, bakeries, restaurants, etc. in SF and no one doing anything about it.

But I also don’t want to come off as rude.

AITA in this situation?

YIKES! That sounds bad!

Why didn’t the staff help this girl out?

Let’s find out what folks on Reddit think about this one.

This user finds it hard to understand some dog owners.

Screenshot 2025 06 09 141637 Customer Told Ice Cream Shop Employee It Was Against The Health Code To Have A Dog In The Restaurant, But They Let The Pooch Stay

This user knows this girl is not at fault!

Screenshot 2025 06 09 141657 Customer Told Ice Cream Shop Employee It Was Against The Health Code To Have A Dog In The Restaurant, But They Let The Pooch Stay

Exactly! This user knows there’s a reason why they built these laws.

Screenshot 2025 06 09 141713 Customer Told Ice Cream Shop Employee It Was Against The Health Code To Have A Dog In The Restaurant, But They Let The Pooch Stay

This user knows that those strangers simply got defensive about their dog.

Screenshot 2025 06 09 141730 Customer Told Ice Cream Shop Employee It Was Against The Health Code To Have A Dog In The Restaurant, But They Let The Pooch Stay

This user knows how frustrating it is to see pets at a restaurant.

Screenshot 2025 06 09 141750 Customer Told Ice Cream Shop Employee It Was Against The Health Code To Have A Dog In The Restaurant, But They Let The Pooch Stay

Someone’s being extremely entitled here!

If you thought that was an interesting story, check this one out about a man who created a points system for his inheritance, and a family friend ends up getting almost all of it.