I swear, some of these big stores are set on making returns as difficult as possible.

And this is a perfect example of what I’m talking about!

A woman named Ashley documented her frustrating experience at a Lowe’s story in a viral TikTok video.

Ashley told viewers she’s converting a bus into a tiny home and that she accidentally bought something from a Lowe’s store that she later realized she didn’t need, so she tried to return it.

She said that she paid cash for the item and didn’t keep the receipt.

Ashley said, “Yeah, I don’t always keep my receipts because, well, it’s a tiny little piece of paper that I shouldn’t even be responsible for. Because, you know what, I’m okay with store credit because I’m always at Lowe’s.”

Ashley tried to return the item for store credit, but was denied by a Lowe’s worker because she didn’t have her receipt.

She said, “So then anything I buy in cash and I lose the receipt, I can’t even get a store credit?”

I don’t think she was too happy about this…

Here’s the video.

@itsashleyholston

@Lowe’s Home Improvement y’all about to make me a @The Home Depot girl. #busconversion #customerservice #buslife #skoolie

♬ original sound – ashleyholston

And this is how viewers reacted.

This person offered a tip.

Another individual shared their thoughts.

And this TikTokker spoke up.

She was pretty frustrated by this experience…

If you liked that story, check out this one about a Costco customer who got their cart stolen… so she hatched a plan to get it back!