Most stores try to make their return policies as fair and transparent as possible, but of course, that isn’t enough for some customers.

When one customer didn’t like the store’s return policy, she responded with threats of a lawsuit and a flair for drama.

The entire interaction felt like a badly acted courtroom scene.

Read on for the full story!

Today a customer threatened to sue me

Just as the title says, she threatened to sue me/us/my company because she believed our return policy is illegal.

But the employees know they give all customers fair warning about the policy.

We verbally state our return policy to each customer and circle the return policy on the receipt as a visual cue that we did verbally tell them too.

I even confirmed with the staff member who rang them through that she verbally told her our policy, and she said she remembers because she had helped her earlier in the week for 2 hours.

They usually have a particular way of handling any returns or refunds.

For context, I manage a retail store, so often our interactions are pretty involved.

Anyways, we don’t give full refunds back—only store credit—which is why we are very clear about the policy.

I told her I didn’t appreciate her threatening me or my staff with a lawsuit.

Little did the customer know, if she had only asked politely, there would have never been an issue.

We are often very flexible with the policy, and had she politely asked for an exception, I would have happily given her a full refund.

Regardless, the manager decided they needed this woman out ASAP.

I did in this case anyway because I wanted this nut job out of my store, but I could tell from the look on her face and how she approached the conversation that this is something she does often—and probably for her own enjoyment.

I almost had to laugh because I’m not sure what type of lawsuit would hold up over this type of thing, but she was just wacky.

The customer’s bad behavior was rewarded this time, but only because the manager couldn’t take much more of her theatrics.

What did Reddit think?

Sometimes you just have to lay down the law with customers like this.

Many customers aren’t prepared for the retail associates to totally shut down the whole interaction.

Empty threats mean nothing without a lawyer.

It usually doesn’t take long to expose a customer’s bluff.

She may have felt victorious, but it was all a performance.

Whatever will get the customer out the door fastest…

If you liked that post, check out this post about a rude customer who got exactly what they wanted in their pizza.