A Loud Customer Refused to Hang Up His Phone During a Return—And Maintained the Distraction Until a Spineless Manager Gave In
Giving in to rude customers is the worst thing a manager can do.
These parents were setting a horrible example, unfortunately.
He should get over himself.
Policy didn’t bend, but the customer’s confidence sure did.
You can’t return used clothing pieces. Period.
Whatever will get the customer out the door fastest…
No one expected this shift to end with stitches!
It’s wild how fragile an ego can be.
That lady had some nerve!
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