$3,600 ain’t chump change, you know what I’m saying?

That’s a lot of money and can make a HUGE difference in most peoples’ lives.

And this TikTokker knows all about it.

Her name is Katie and she posted a video and told viewers how things went sideways when she was mistakenly charged a large amount of money by American Airlines.

Katie said she was supposed to be charged $386 for her infant to fly on her lap to Japan, but instead, she was accidentally charged a whopping $3,600.

Katie told American Airlines customer service what happened, but her refund kept getting delayed and delayed.

A month later, Katie still hadn’t received her money.

A customer service worker told her, “American Airlines is a really big company with a lot of customers, so we can’t get to everybody immediately.”

Katie added, “I spoke with a representative and they told me that they are not going to refund me because Japan Airlines checked me in under the ticket that I was charged.”

Here’s the video.

@wellnessby.katie

Still waiting for my $3,674.11 @American Airlines @American Airlines #americanairlinesfail #aadvantage #pointsandmiles #airlinerefusestorefund #traveltips #creditcarddispute #milesandpoints @Max Miles Points @The Points Guy @zacharyburrabel @Julia | CREDIT CARD POINTS ✈️ @Ginny | points + miles travel

♬ original sound – wellnessby.katie

Katie posted a follow-up video and said that, partly because her viral TikTok video got the ball rolling, American Airlines agreed to refund her money.

She said, “I hate that the only way I was able to recoup my money was by posting a video, and I was lucky enough for it to go viral and for American to see it.”

Katie added, “And now I can sleep easier at night knowing that I haven’t lost almost $4,000 that never should have been taken out of my account in the first place.”

Bravo!

@wellnessby.katie

A TikTok success story! @American Airlines #americanairlinesfail #travelfail #aadvantage #pointsandmiles #traveltips #travelmom #militarywife

♬ original sound – wellnessby.katie

And here’s what folks said on TikTok.

This person chimed in.

Another individual spoke up.

And this TikTokker shared their thoughts.

Yeah, they made a HUGE mistake.

If you liked that story, check out this video from a former Chipotle employee who reveals how the company cheats customers out of food.