Customers sometimes seem to forget that there are rules that retail workers have to follow, like not letting customers in the store before the store is actually open.

If you were a retail worker who was responsible for opening the store, would you let customers in a few minutes early, or would you stick to the exact opening time no matter what?

In this story, one woman is in this position, and she is not about to break the rules and open early just because an angry lady is yelling at the door.

Let’s see how the story plays out.

Lady lies about me in front of me to a line of customers

A few weeks ago (mid December) I had an older lady come to my door 15 minutes before I opened the store. I work at a mail and packing shipping chain.

She was banging on the door and yelling for me to open it but I kindly told her I don’t open until 8 which is in 15 minutes. I can’t have her in there because my safe is open and I’m counting money.

After 5 minutes she stops yelling and walks away.

The lady came back.

About an hour later she comes back while I’m in the back printing a label that someone emailed. I have a line of about 10 people and I’m working by myself.

Everytime I hear the doorbell I yell “Hi, I’ll be right with you!”

I hear screaming so I finish hitting print and go out to the front.

I go out there and it’s the same lady from earlier. She’s screaming complaining to my other customers that I opened late and wouldn’t let her in.

Gotta love loyal customers!

They’re already defending me because they’re regulars and know I work alone for over half the day.

The non-regulars are defending me because I’m running back and forth and have already cleared 15+ people, by myself, from the line that had just been reaching the door.

She’s saying “She wouldn’t let me in. She was 30 minutes late and was discriminating against me! She isn’t doing her job! She’s just a lazy teenager! I’m going to call corporate and her boss! There were 5 other people out there and they’re going to call corporate too!”

She put the lady in her place.

I calmly looked at her and said “ma’am, you came 15 minutes before I opened demanding to be let in. My boss and corporate will let you know that not only do I not have to let you in, I’m NOT ALLOWED to let you in early. The times are clearly stated on the door. You came early then got mad at me for following the rules of my job.”

She then SLAMS down what she needs handled (cutting in line).

The thing age needed that was SO important she screamed at the door? A letter to drop in the mail that already had postage.

That customer really wasted her time!

THERE’S A MAIL DROP OUTSIDE OF MY FRONT DOOR SHE COULD’VE USED.

She continued screaming the entire time she was in my store, slammed her SINGLE LETTER on the counter, angrily tells “MERRY CHRISTMAS” and stomps out.

I got tipped a total of 64 dollars from all the other customers from what I have to put up with and they all left me great reviews later in the day.

My job has made me start to hate little old ladies.

Why did that lady think she needed to come inside the store to mail a letter that already had postage on it? She wasted her own time.

I love how all the other customers defended the employee though. That was super sweet.

Let’s see how Reddit reacted to this story.

British people use slightly different words when they’re annoyed but still being friendly.

Apparently, they’re not as nice in Australia.

A little old lady complains about little old ladies.

An older man weighs in.

A former country club employee shares their experience.

Wisdom may come with age, but apparently kindness doesn’t.

If you liked that story, read this one about grandparents who set up a college fund for their grandkid because his parents won’t, but then his parents want to use the money to cover sibling’s medical expenses.