Weekend rushes at restaurants can get so hectic that even the best servers lose track of time.

One server thought she was handling it well, until she noticed an older couple who she had accidentally kept waiting for almost two hours!

But the customer’s reaction wasn’t what you’d expect.

You’ll want to keep reading for this one.

I am so sorry.. I don’t even know what to say..

So I used to work in a mom and pop restaurant as a server. It was a great job, and I was regularly recognized as a great server.

I loved my job, and being good at it gave me a lot of pride. I would typically work after school and from 8am–9pm on Saturday.

Weekends were usually extremely busy.

Saturdays were typically crazy busy, with a lot of older folks coming in for the good deals and great food.

It wasn’t uncommon to be completely full for 4–5 hours in the morning, and sometimes we’d take tables in other server’s sections to help with the load.

One Saturday things were going as normal, and I was chugging along. It got to be about 11:30 and lunch was beginning to come out of the kitchen.

But then the server got an awful feeling in the pit of her stomach.

Then I noticed something. It took a moment to realize exactly what I was looking at.

There was a table of an older married couple that I recognized… but why did I recognize them?

Then she realized.

OH MY GOD. They were MY table, from another server’s section.

A rush of blood went straight to my face. This table got here at about 8:30… what time was it? 11:40.

It couldn’t be. I felt sick. I hadn’t seen them in at least 2 hours.

So I go over, and the exchange went something like this:

She apologized profusely, but the customers met her with an unexpected reaction.

Me: I… I am so sorry. I don’t even know what to say. It has been a really busy morning and I just lost track of things. I can’t begin to apologize enough. I am so sorry.

Him: (With about the warmest smile I ever remember seeing, he takes his wife’s hand and says) Don’t worry about it. We enjoy each other’s company.

It was the sweetest thing I’d ever seen. I tried comping their meal, but he had none of it.

The customers showed her grace she hadn’t anticipated.

They paid in full and left me a $5 tip on about a $10 bill.

To this day, it was one of the most forgiving and genuine acts of love I’d ever seen. I’ll never forget it.

These customers are truly ones to remember.

What did Reddit think of this touching act?

The love this couple exhibited is the kind truly worth having.

For many servers, this story is their worst nightmare.

Customers usually err on the cruel side.

Surely someone else should have helped this server out.

These customers showed her a quiet act of kindness she’ll never forget.

Everybody makes mistakes, even service workers.

Thought that was satisfying? Check out what this employee did when their manager refused to pay for their time while they were traveling for business.