Every shift brings new challenges when you manage a fast-paced sandwich shop.

But one day, a seemingly simple complaint about over-toasted sandwiches turned into a ridiculous game of deception.

One poor retail worker was then forced to navigate both the bold lie and the sheer audacity of the customer who was determined to trick him.

You’ll want to keep reading for this one.

How dumb do you think I am?

So for the next week, I am in charge of the day shift at the sandwich place where I work, due to the actual day shift manager taking a vacation down to Florida.

This means I get to do things like interact with customers who think we’re all idiots, such as this fellow.

Let’s call him C, for customer.

C comes in yesterday during a small rush in the afternoon, around 2 pm.

This customer came in with quite the claim.

He claims he bought three sandwiches at around 12 o’clock—two small steaks and a small meatball—and that all of them were “overtoasted.”

This is his original statement, mind you.

Me: “Well, I’m sorry to hear that, sir. Did you bring them back?”

Right from the start, there were glaring red flags.

C: “No, we ate them.”

Ooookay. So apparently they weren’t all that over-toasted.

Me: “Okay, well then, do you have a receipt?”

Of course, the customer had a convenient excuse for this too.

C: “No, no, see, my mother-in-law bought them for me and my fiancée. She would have the receipt.”

Oh boy. This is going to be fun.

Me: “Very well, I shall see if I can find the receipt from our end.”

Even though the manager could clearly see the deception, he still did his best to humor the customer.

After five minutes of unsuccessful searching for said receipt in our computer system:

Me: “I’m sorry, we don’t seem to have a record of these sandwiches.”

But the customer continues to try their luck.

C: “Well, we bought them, they should be in there. Look, I’ll just go stand in line and you guys make me some new ones.”

Me: “I can’t do that without any sort of receipt or the sandwiches themselves, sir.”

This only makes the customer madder and madder.

He demands to speak to the manager, whereupon I have the great pleasure, for the first time in my life, of informing someone that I am the manager.

He blows up at me and proceeds to call me a couple of names before swearing he’d call corporate on me (corporate would be far more ticked if I gave him free sandwiches on only his word that he had them).

But to the manager, his claim makes absolutely no sense.

Note that, even assuming what he said was true, that:

A) he originally got the sandwiches for free anyway since his mother-in-law bought them, and

B) they were still good enough for them to eat the whole thing.

However, he was most certainly not telling the truth. How do I know this for certain?

Unfortunately, this wasn’t the last he saw of this bold customer.

He came back in today. With a receipt.

He handed it to me with a huge grin and demanded I remake his sandwiches for him.

But a deeper glance revealed this was only another trick.

The receipt was indeed from our restaurant… but it was for two cookies.

To put the icing on top of this glorious cake of failure, he then tries to tell me that this is the receipt he got and that the problem must be in our system.

Seriously. How dumb do you think we are?

Customers seriously underestimate retail employees all the time, especially when it comes to fast food.

Reddit is sure to get a kick out of this one.

What kind of toasting are these employees doing?

This commenter had a very similar experience with a customer.

Customers are most definitely not always right.

If it were this commenter, they would have called this lying customer out right on the spot.

When faced with scrutiny, this customer’s story didn’t hold up at all.

Next time, this customer should think twice before they mess with a retail worker.

If you liked that post, check out this story about a guy who was forced to sleep on the couch at his wife’s family’s house, so he went to a hotel instead.