Retail Employee Was Ready To Lock Up The Store, But A Customer Who Claimed To Understand Working Retail Kept Them Past Closing And Refused To Leave
by Benjamin Cottrell

Unsplash/Reddit
Every retail worker knows the frustration of closing time being delayed by one inconsiderate customer.
That night, one retail worker learned just how tone-deaf someone could be when a customer claimed to understand the struggle of retail, yet continued to keep them after closing time.
You’ll want to keep reading for this one.
I work in retail too!
This happened the past week at almost closing time.
There were two or three customers finishing their business, the music was turned off, and lights at the back too.
One of my co-workers was holding the door, my manager was putting the jewelry in the safe box, and I was ringing up the last order when someone entered and started to walk around the store.
As usual, my co-worker told him we were closing soon but that he was welcome.
Retail workers usually have to turn a blind eye to this questionable behavior.
Sometimes we have last-minute clients who seem to really need to buy a hand-decorated mug with a cat or a very used child-size fencing mask.
But there is nothing we can do except ask if they need help to speed up their shopping, because my manager thinks that every client has a chance to be the sale of the day and we cannot let it pass.
My co-worker blocked the doors, ran to him to offer his help, and asked what he was looking for.
The customer made it clear he was in no hurry, and the employee had no choice but to play along.
Customer: Oh, nothing special. Just taking a look.
My co-worker sighed and stepped away. I started to count money, did the paperwork, cleaned the counter, and stepped away from my register, waiting for him to close it.
Then the man realized he was the only customer in the store and we were all looking at him. His words left me in shock:
The customer soon tried to feign understanding, but continues to rudely keep the employees waiting.
Customer: Oh, you are closing? Sorry, looks like I’m the annoying last one. Don’t worry, I know how it feels, I work in retail too.
And then he proceeded to check all our boxes of cheap CDs and DVDs, talking about his own experience and asking us not to worry about him.
Customer: Do not bother about me, close the door if you need to do so, I’m just going to see this and this…
The employee can’t believe what they’re seeing.
Really?? Do you really know we have been here waiting for an inconsiderate moron who knows that we have a life, and still decided to enter (and stay) anyway??
After fifteen minutes of forced smiles, my manager convinced himself that the guy was not going to buy us a Rolex and asked him to pass by the register, virtually pushing him through the store.
The customer continued to shock employees with just how clueless he was.
When I rang him up, he asked me if my manager was always so grumpy.
Then, after paying with lots of coins, he left with his wonderful €2.40 bag of random crap.
This definitely set the entire store back.
We needed fifteen more minutes to shut down the systems, change uniforms, and run to catch the train.
All that I wanted in that moment was to know where he works so I could go and do the same—but now I think I could not do it.
Not to him, not to anybody in this situation.
Sometimes the people who claim to get it really don’t.
What did Reddit think?
Clearly just because someone works in retail doesn’t mean they’re a considerate person.

This commenter can’t understand how customers can be so rude.

This user makes a very fitting analogy.

Some stores do better at preventing this type of annoying customer behavior.

By the time the customer finally left, the employees were stuck cleaning up, wondering why someone who “understood” would make things so much harder on them.
Some people just aren’t self aware.
If you liked that story, read this one about grandparents who set up a college fund for their grandkid because his parents won’t, but then his parents want to use the money to cover sibling’s medical expenses.
Categories: STORIES
Tags: · bad customers, difficult customers, picture, reddit, retail, rude people, tales from retail, top
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