Casual conversations can sometimes take an unexpected and awkward turn.

This woman, who was working as a cashier, started a small talk with a customer.

She even joked in the beginning, but later found out it wasn’t the right time to make such remarks.

She ended up speechless and embarrassed.

Read the full story below for all the details.

Vacation, visiting family?…. Oh no

One time, while ringing up a customer, I was chatting with them.

Somehow, the subject of him being from out of state came up.

I asked where he was from, and he said Florida.

This woman learned that the customer went there to attend a funeral.

This was in the middle of winter and I’m in a more northern state.

So I jokingly asked why the heck he’d leave all that beautiful weather behind.

I said that it had to be something good.

He just looked at me and said, “Actually I’m here for a funeral.”

I froze. I just stared at him for a second.

She couldn’t find the right words to say.

Then, I managed to mumble out, “Oh… Well, that’s… erm… terrible.”

It was almost as bad as the time I asked a lady the reason for returning the dog supplies as it had to be put into the system.

She told me about how she just lost her dog after a long fight with cancer.

Imagine a cashier looking horrified and repeating, “Oh… Oh no…” at every break of the story.

So, she just told him to have a great day.

At the end, I told that customer to have a great day.

Then, I immediately hated myself.

Open mouth, insert foot.

Let’s find out what others have to say about this.

It’s not your fault, says this one.

This user shares their personal thoughts.

Here’s some helpful advice from this one.

Finally, this person shares a similar experience.

Not every small talk ends up in a happy conversation.

If you enjoyed this story, check out this post about a daughter who invited herself to her parents’ 40th anniversary vacation for all the wrong reasons.