Account security exists for a reason.

The following story involves a call center agent attempting to verify the identity of a customer who called in.

She gave the customer multiple ways to verify, but none of them were successful.

Read the full story below for all the details.

I had a call today that literally had my co worker give me a stress ball while my TL gave me sympathetic looks

Client calls in.

She states she cannot use the phone for verification.

No problem. I have three other ways to verify.

Client fails all of them. Every single last one.

This call center agent calmly explained that she kept giving her the wrong answers.

This person would not get off my phone.

She keeps going around and around with questions.

She kept asking if the government was locking her account.

She asked if there was fraud.

Lady, no. You just keep giving wrong answers.

She would not stop. She began high-pitched, unhinged conspiracy theories.

She got stressed, so her team leader approached her.

Lady, again, it ain’t that deep.

You just keep failing your own stuff you put on your account.

By now, I look so visibly stressed.

My TL, who is an honest to God angel, comes over.

She says, “Just stand your ground.” She says to just keep telling her no.

Which I did.

The call took 45 minutes!

Y’all, this call was forty-five minutes.

It was forty-five minutes of me telling this woman no.

I finally got her to hang up.

I went and got a smoke.

It was her first hell call.

I love my company. This was my first hell call.

I was completely backed up by my bosses the whole time.

But JFC. This call made me question my religion.

Let’s read the responses of other people to this story.

This user shares their personal thoughts.

This one makes a valid point.

Here’s a personal experience.

People are baffling, says this one.

Finally, here’s an honest opinion.

Apparently, you can still easily fail at personal verification questions about yourself.

If you liked that post, check out this story about a customer who insists that their credit card works, and finds out that isn’t the case.