They Booked a Table for 12 at 6 P.M., Waited Two Hours to Sit, and Were Forced to Scarf Down Dinner Before Closing
Pexels/Reddit
Waiting two hours for a table you reserved is enough to test just about anyone’s patience.
One group dealt with exactly that after making a 6 p.m. reservation for 12 people and arriving on time.
Another party stayed at their table so long that the group didn’t get seated until around 8.
By then, the restaurant was close to closing, and the customers felt like the staff wanted them to hurry through dinner.
Perhaps the worst part was that they were asked not to order certain foods, and then later told they couldn’t have dessert.
Read on to learn more about their experience.
Are we the customers you all complain about?
About a week ago, I made a reservation for a dozen to go to a restaurant.
The reservation was at 6, but despite arriving on time, we were told that we would have to wait a few minutes, as there was a party that was just ordering dessert.
A few minutes turned into an hour, and an hour into two: it was about 8 when we were finally seated.
The server was not being very cooperative.
Our group began to complain, and one of us requested to speak to the manager. Apparently, the group was taking their time, and despite requests from people in our party, they refused to rush the table.
Since the restaurant closed at 9, as soon as we were seated, it was clear that we were being rushed.
When we ordered, a couple of people ordered an item our waiter requested that we didn’t order, as it was too close to closing time.
Members of her party were really irritated by this point.
A member of my party responded by saying that it was not our problem and refused to change the order.
While we were eating, we noticed the staff stacking chairs, and when we asked for dessert (it was nearly 10), we were told that they would not serve it. I got into an argument over this but eventually gave in. Everyone tipped poorly; I believe I left the highest tip at 10%.
My question, then, is whether we breached some form of customer etiquette and if we are the ******* customers I see complained about here.
Yikes. That sounds like a terrible dining experience.
Let’s check out what the fine folks over at Reddit think about what happened here.
This reader finds management to be at fault.
Yet another reader who feels like management is to blame.
Sign up to get our BEST stories of the week straight to your inbox.
Here’s a reader who would be very upset by the whole experience.
If you enjoyed this story, check out this post about a customer who wants to argue about an item they chose not being on sale.
This person is also on her side.
Honestly, two hours is a ridiculous amount of time to wait for a reservation.
The restaurant knew they had a party of 12 coming, so once that delay happened, they should’ve done more to make it right.
But even after finally seating them, the restaurant decided to limit their dinner choices and refuse dessert because it was late. That wasn’t the customer’s problem.
At the very least, they should’ve offered dessert on the house after all that.
Enjoyed this story?
Sign up to get our BEST stories of the week straight to your inbox.
