September 12, 2026 at 3:47 am

A Customer Walked In With an Item From a Competitor’s Store—Then Insisted on Paying Her Cash for It

by Matthew Gilligan

woman and worker in a store

Shutterstock

Ahhhh, mall life.

I remember it was my dream to work in the mall when I was a teenager.

I can’t tell you how many times I applied to stores in my local mall…but I never made the cut.

Doh!

I’m still not over it…

Anyway, enough about me: check out what this mall worker had to say about an unusual experience she had with a customer.

Take a look!

A lady came in wanting to buy something from a different store.

“I work at a clothing store in a mall. The other day this lady comes up to me while I’m standing on the sales floor.

Lady: Where can I pay for this?

(it’s very obvious where the registers are, but that’s irrelevant in this story)

Me: I can help you out. What is it?

Lady: [Holds up one of those makeup bar things.] I want to buy this.

Okay…

Me: Oh… where did you get that? (we don’t sell makeup)

Lady: (Names the department anchor store that is across the mall hallway from us)

Me: Oh… You can’t pay for that here. You have to pay for it inside (Other Store).

Lady: Well I didn’t see anyone around the area where I found this.

Me: Well… I would bring it to their customer service desk. There should be someone there.

You don’t see this every day!

The lady walked out one set of doors, past the mall Easter Bunny taking pictures with kids, and all the way into another store.

I never heard anyone think you could take stuff from one store and pay for it in another before.”

Reddit users shared their thoughts.

This reader had a lot to say.

Screenshot 2026 09 09 at 12.57.50 PM A Customer Walked In With an Item From a Competitor’s Store—Then Insisted on Paying Her Cash for It

Another person shared their thoughts.

Screenshot 2026 09 09 at 12.57.30 PM A Customer Walked In With an Item From a Competitor’s Store—Then Insisted on Paying Her Cash for It

This individual spoke up.

Screenshot 2026 09 09 at 12.57.17 PM A Customer Walked In With an Item From a Competitor’s Store—Then Insisted on Paying Her Cash for It

Another reader weighed in.

Screenshot 2026 09 09 at 12.57.40 PM A Customer Walked In With an Item From a Competitor’s Store—Then Insisted on Paying Her Cash for It

If you enjoyed this story, check out this post about an employee who was denied a raise for “not being dedicated enough,” but then went on to discover what was really going on behind the scenes.

And this Reddit user shared their thoughts.

Screenshot 2026 09 09 at 12.58.00 PM A Customer Walked In With an Item From a Competitor’s Store—Then Insisted on Paying Her Cash for It

That was weird, huh?

I bet she won’t make that mistake again!

She’s lucky she didn’t get arrested for shoplifting!

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