After A Store Worker Asked Whether She Needed Assistance, One Customer Skipped The Small Talk And Immediately Requested To Speak With Management
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Customer service usually comes with a smile. Apparently, even that can cause trouble. One cheerful employee meets a very grumpy shopper. She takes his expression personally.
See why the manager makes it even funnier.
“LeeMcBOSS, how dare you smile at our customers!”
This one is a few years old from my customer service time at CorporateGroceryStore. Grumpy woman will be GW, my somewhat rude service manager will be SM and I’ll be Me
GW walks up to service desk.
Me in a (rare) good mood: Hey how’s it going’?
GW: Not very good right now. She is clearly upset about something
Me: Ah, uh sorry to hear that? Anything I can do for you?
OP waits for her to answer.
She starts ruffling through her purse for something and is getting upset about something but what more can I do?
She takes a few more seconds in her purse before responding to me. I’m just standing there with that awkward half smile – the one you give when you walk past someone you sort of know but not well enough to say hi.
She looks up
GW: Oh you think that’s funny? Think it’s funny that I’m having a bad day?
OP didn’t expect this!
Me: Uh, no, I just–
GW: GET ME YOUR MANAGER
I’m like a deer in headlights and totally frozen. I page over the intercom system, “SM to the service desk, SM to the service desk.” This old hag sits there stewing and getting more and more upset. SM arrives
SM: What seems to be the problem?
The manager had OP’s back.
GW: Well I’m not having a good day and LeeMcBOSS over here (points to me) IS SITTING THERE SMILING!!
SM looks at me and I give him that “this lady is crazy” shrug
SM (very sarcastically) : LeeMcBOSS, how dare you smile at our customers!
SM then stares right into GW’s eyes for what seems like and eternity. She must have realized how ridiculous she was being. She grabs up her purse and storms out while mumbling.
SM and I had a good laugh!
She could’ve just answered his question and let him know if she didn’t need any help with anything.
Let’s see how Reddit reacted to this story.
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People complain no matter what.
RIGHT!!!???
This person liked the ending.
If you enjoyed this story, check out this post about a company that didn’t expect their work-from-home policy to result in better time off benefits for their employees.
Here’s a good comeback.
A customer complained that OP was smiling while she was having a bad day, then demanded a manager over it.
The manager responded with perfectly timed sarcasm, and the embarrassed shopper quickly stormed out.
Apparently, good customer service needed a frown that day.
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