One Property Owner Thought Sending Help Was Enough, But His Renters Felt Neglected Because He Rarely Showed Up In Person

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Good landlords should respond promptly to repairs, but they do not normally need to make personal house calls.
These tenants received timely fixes for every problem yet felt neglected because the owner sent a qualified handyman.
That complaint left the landlord wondering whether efficient service somehow counted as being too detached.
Check out how this one went down.
AITA for refusing to see my tenants?
I know the internet hates landlords, but I need to know if I’m genuinely in the wrong here.
I rent out my property to a family who moved in a few months ago.
I live 2.5 to 3 hours from the house depending on traffic. I do not have a car, so I have to either hire one or use public transport whenever I need to go to the property.
Both of these are costly and time consuming.
This man sent a handyman to fix the broken washing machine.
I rent directly to tenants without an estate agent.
My current tenants moved in in May. They’ve been fine so far, except for their weird expectations of me.
They reported that the washing machine broke.
So I sent over a local handyman to go assess and tell me what needed doing. He went and gave feedback. Then, I paid him to do the work, and he fixed it.
He did the same when there were other issues.
Then, they said the tap was dripping. Repeat.
Then, they had an issue with the garage door. Repeat.
Then, no hot water (they’d accidentally turned off the boiler).
I talked them through it via WhatsApp.
When he went for a quarterly inspection, they told him it was nice to finally see him.
I went for their quarterly inspection.
They made a weird comment about how it was nice to finally see me and they were starting to think I’d sold the house to the handyman.
I asked what they meant.
They said they hated how detached I was and that I delegated too much to the handyman.
He learned that the tenants wanted to build a personal relationship with him.
They think I should come and check in myself instead of sending the handyman. They find it impersonal and uncaring.
Here’s the thing. We’re not friends or in any type of personal relationship. I fulfill my duty to them by fixing issues in a timely manner.
I do not owe them any kind of personal relationship, and I told them that.
He didn’t agree with them, so they accused him of being in it just for the money.
They said the reason they opted for a private landlord was to have that relationship and I should have told them I was “just in it for the money” (lol) before they took the house.
I’m in genuine disbelief as I’ve never had this problem before.
At this point, I won’t course correct because I’m not a handyman, so why would I waste my time and money going to an issue I can’t fix to fulfill their warped worldview?
Now, he’s wondering if landlords have to frequently visit their tenants.
I only own 1 property, so I don’t know what’s the norm.
But I’m currently renting.
I don’t expect that of my landlord nor have I ever met anyone who does.
AITA?
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It’s weird that the tenants expected to be friends with their landlord.
Let’s read the responses of other people on Reddit to this story.
This person makes a valid point.

This user shares their personal thoughts.

Your tenants are weird, says this person.

This user offers some helpful advice.

If you enjoyed this story, check out this post about an artist who made sure to leave the walls of her home blank and boring before moving out, even though they were covered with gorgeous murals before then.
Finally, another landlord speaks up.

This landlord arranged prompt repairs and attended the required inspection, fulfilling every practical responsibility despite living hours away.
The tenants could have discussed wanting a personal relationship before signing instead of assuming direct renting included regular visits.
They received responsive property management and complained that it did not include meet-and-greets.
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