Some customers simply think the rules do not apply to them.

So, what would you do if someone demanded that you take a retur19n that was clearly outside the return window, then got angry when you couldn’t make it happen? Would you call over a manager? Or would you let them storm off and continue with your day?

In the following story, one cashier deals with this exact situation. Here’s what happened.

An actual interaction I had with a customer today

Customer: Hey, I just wanted to return some tile. I bought it a while back.

Me: Okay, let me see if I can find it. (Finds it.) So it looks like this was bought back in 2019. We have a 90-day return policy…

Customer: Well, it looks like you still sell it.

He tried to prove it to the customer.

Me: It’s actually discontinued, and the other tile you brought in, while we do still sell it, is outside the return period as well.

Customer: At the other store, they take back my returns all the time. I’m a builder with over 20 years of experience.

Me: Well, that’s great and all, but we actually use a third-party service that verifies returns automatically, and it can’t be overwritten by anyone… not even a store manager. Allow me to show you and try to put it through. (Scans everything)

Unimpressed, the customer decided to leave.

Customer: Lemme stop you there, I’m going to just go to the other store. (Rolls eyes)

Me: Just trying to save you the drive over there, sir, but have a good one!

Customer: I’ll make sure to never come back to this store again!

I get paid $16 an hour to deal with these adult babies daily. 😃

Yikes! That guy sounds like something else.

If you enjoyed this story, check out this post about a customer complaint that led to them losing their VIP status.

Let’s check out what the people over at Reddit think about customers like this.

What a great response this would’ve been.

The customer couldn’t believe he said this.

Here’s someone who loved when customers said that.

Yet another person who isn’t bothered when a customer says they won’t be back.

He should get over himself. There’s no doubt the employees at the other store cringe when they see him coming.

If you enjoyed this story, check out this post about a hotel guest who complained about noise from an event, then reported the employee who agreed with him.