Anyone who has worked at a hotel front desk knows that some guests arrive looking for help, while others seem determined to find a problem. Now imagine dealing with a customer who is convinced that a standard process should work differently, despite being told it’s standard for every hotel.

That was the situation facing one hotel front desk employee when a guest called ahead to confirm his reservation. A quick review of the booking revealed that he had reserved one night, despite believing he had booked two.

The employee fixed the issue, but that wasn’t good enough.

Apparently, their system was flawed, and they were too dumb to understand that.

Read the full story below and see how things played out.

“Doctor” is Too Smart To Understand How Hotels Work

This happened about an hour ago.

So, I work front desk shift at a hotel and we are the only hotel in the entire county.

We are surrounded by businesses and wedding venues, so we are busy and are sold out often. We see hundreds of people every week.

This guy called me like 2 hours into my shift to let me know he’s on his way. I checked in my system and confirmed he was there and he said it should be for 2 nights.

But it wasn’t going to be as straightforward as it usually is.

I told him I only have him in for 1 night and he said that’s not right, made a scoffing sound and said “I’m never going to use that stupid app ever again”.

I said not to worry and I extended his reservation an extra day.

He finally comes to check in and I confirm his last name and I said “Oh you made it!” and a few seconds later he’s showing me his confirmation email on his tablet saying “This is what your hotel sent me when I made the reservation” as if proving it said 2 nights.

I explained to him that while yes, it does have April 4th-April 5th does not mean you’re staying 2 nights. I even pointed out that it said 1 night on the confirmation.

But he didn’t get it.

He said that he shouldn’t have to be explained that as a paying customer. He was nasty, getting upset but kept saying “It’s not your fault, it’s the industry”.

Then threw the fact that he’s a “doctor” in my face and asked me if he explained a medical procedure, if I’d understand.

I said no, but it’s a standard and simple concept that you’re checking in on the evening of the 4th and checking out the morning of 5th. So he is paying to stay the night and not the full day.

And he’s like “How Am I supposed to know that?”

I just go…. okay 😐 and continue the check-in process while he complains about using the app, how he’s sent corporate countless complaints about it not functioning properly.

But he was still arguing about it.

We get into the discussion again and he’s like “Well if I select two dates on the calendar on the app, then I expect to stay 2 days” which…. I guess makes sense??

But it literally tells you you’re booking only 1 night. And it’s common knowledge that you check out in the morning. But not to him I guess.

But he says it’s because I work in the industry that I know everything but not from a customer standpoint….which is untrue. It’s literally common knowledge.

The last time I’ve had this conversation with someone else also happened to be a cranky old white guy over a year ago.

She’s baffled by the situation.

Out of the hundreds of people we see weekly, why is no one else having the same issue or thinking the same way??? Why is he the only one???

That’s why they’re not taking his complaints seriously, is because he is literally the only person in a sea of hotel customers that just doesn’t get it.

And he thinks it should be catered to his way of thinking and it should be revolved around him. What a Grade A Jerk. I’m sure he’s gonna be a pain in the neck.

He’s the complainer type.

He’s been here a few times and there always seems to be an issue. He made a comment about calling down to get into the wifi and that I’d have to call IT support like the last time he was here.

I even offered to help him with that and he declined, so whatever.

What did Reddit think?

Something to consider.

Apparently, it’s a thing.

Yikes…

Someone shares their thoughts.

Another commenter chimes in.

That’s also a possibility.

At least he acknowledged it wasn’t her fault. But still, he really seemed to either not understand how it works or disagree with it entirely.

If you enjoyed this story, check out this post about a hotel guest that made a scene in the middle of the night, then immediately wished they hadn’t.

The guest argued that selecting April 4 and April 5 on a calendar should mean a two-night stay. The employee explained that the reservation stated one night, and that’s the standard. But even after the booking was corrected, he continued arguing that the process was wrong and unfair.

Things got more awkward as he bragged about being a doctor and even insinuated she wouldn’t understand if he told her about a surgery. Yikes. What does that have to do with anything?

The truth is, he seemed more interested in winning the argument than accepting the facts.