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Sometimes, the simplest customer service questions can have surprisingly obvious answers.

The following story involves an employee who received a call from a customer wanting to pick up a missed delivery.

She asked the caller to check the tracking number to see whether the package had arrived at the store.

The customer confirmed that she had already checked the status of the package and said it was not there yet.

So, what was the call for again? Lol. Read the full story below for all the details.

Can read but not comprehend

I got a phone call from a customer yesterday.

And the following exchange happened.

Me: “[Store name]. How may I help you?”

Customer: “I missed the delivery driver. Is my package there? Can I come pick it up?”

Me: “Perhaps. If you enter the tracking number on the website, you’ll be able to see if your package is here.”

This employee made the customer understand what she had read.

If their tracking said the package was here, I would then locate it on the shelf and confirm it’s here.

Customer: “I already did that. It says it’s not there yet.”

I took a second to absorb what they had just said.

Me: “Then, it’s not here, and you can’t pick it up yet.”

Customer: “Oh, okay. Thanks.”

Me: “You’re welcome, and have a good day.” I hang up.

Well, OP handled the call exactly as she should have.

She was polite, and she explained what the customer had already read from the website.

I guess some customers just really wanted to hear the answers from an employee, rather than look at it on a screen.

Let’s find out what others have to say about this story.

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This user shares their personal thoughts.

Here’s a valid point.

This one makes sense.

If you enjoyed this story, check out this post about a widow who returned to a store to thank employees for their kindness to her late husband.

She’s calling to double-check, says this one.

Finally, another similar thought.

All you need is a tracking number to know where your package is.

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Author

Heide Lazaro

Heide Lazaro is a veteran human-interest writer and digital culture expert with over a decade of experience in editorial strategy. Specializing in lifestyle, social dynamics, and the internet's most compelling stories, Heide has authored and published more than 10 books online. Beyond her daily reporting, she is a dedicated motivational speaker who helps audiences connect through the power of storytelling. When she isn't sifting through the web's wildest real-life drama, Heide is an avid runner, painter, and novel-enthusiast fueled by a truly excellent cup of coffee.