Tag: quality assurance call center

October 28, 2026 at 7:35 pm

A Tech Support Worker Disconnects and Calls a Customer Back to Get Around a Four-Minute Call Limit, but When His Manager Decides to Investigate the Customer Praises Him and He Ends Up With an Award

Tech support worker giving side eye

That’s such a crazy policy!

December 3, 2023 at 4:27 am

Co-Worker Keeps Scoring Call Center Employee’s Work Suspiciously Low, So They Get Pro Revenge. ‘My supervisor will be under investigation.’

Co-Worker Keeps Scoring Call Center Employee's Work Suspiciously Low, So They Get Pro Revenge. 'My supervisor will be under investigation.'

I do not miss my time answering inbound calls.

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