Tag: tales from call centers

January 12, 2026 at 4:35 pm

Skeptical Customer Doubted A Service Rep Had Actually Stopped Recording Their Call, So She Proved It In A Very Unscripted Way

call center employee with a headset

It wasn’t textbook customer service, but it sure got the job done.

January 7, 2026 at 6:35 pm

Employee Followed Standard Fulfillment Rules, But When A Difficult Customer Still Expected Freebies, She Threatened To Never Shop There Again

angry woman on the phone

This customer needs a lesson or two in common sense.

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