Have you ever gone to the store and noticed that an item’s price is tagged wrong?

How did the store owner or manager deal with it?

This person shares his cousin’s experience in the grocery store where the machine rang up the wrong price for an item.

He decided to tell customer service and was surprised at their response.

Read the story below for all the details.

If it rings up wrong, it’s free.

My cousin went to the grocery store.

He rang up his groceries at the self-checkout counter, but he noticed that something rang up the wrong price.

He finished his transaction.

This man asked customer service about their policy.

He then went to customer service and asked them their policy for when something rings up wrong.

The person informed him that if something is rang up for an incorrect amount, it’s free.

He pulls out his receipt where his item was rang up wrong.

He told them that he had been charged wrong for an item.

The customer service person looked at the receipt and didn’t see any overcharges.

My cousin calmly pointed out that he had been charged around $3 for something.

It should have been $4, and because it rang up for an incorrect amount, the item should be free.

He got his money back, as well as the item for free!

He got his money back and the item.

But the next time he returned to the store, the policy had been clarified saying if an item rang up for more than it was listed in the aisle, it was free.

He did a good deed by being honest. I don’t know why they changed the policy.

Let’s check out the comments of other people on Reddit.

This user makes a valid point.

This person shares a similar experience.

Short and simple.

This person thinks it’s a state law.

Lastly, here’s a lucky customer sharing their story.

Rules are rules, and businesses should be the first to follow them.

If you liked that post, check out this story about a customer who insists that their credit card works, and finds out that isn’t the case.