May 6, 2025 at 2:49 pm

An Instacart Shopper Was Called A Hero After She Decided To Check On An Elderly Customer. – ‘Something was telling me no, you gotta help this man out.’

by Matthew Gilligan

woman getting emotional in her car

TikTok/@jessicahiggs3

If your gut tells you to do something, it’s usually right!

An Instacart shopper named Jessica posted a video on TikTok and shared the incredible story that ended up with her being hailed as a hero.

woman talking to TikTok viewers in her car

TikTok/@jessicahiggs3

Jessica said she shopped for a woman who’s elderly father could no longer shop for himself.

She said, “I do the order, I’m going the extra mile for this customer, like I always do. But for whatever reason, this time I was going even farther.”

Jessica said the instructions said she could leave the groceries by the door, but she told viewers, “Something was telling me no, you gotta help this man out.”

Jessica took the groceries inside the man’s house and explained, “I was in there maybe five feet, and I got dizzy. There’s a propane tank in there. I said, there’s gotta be a leak.”

woman getting emotional sitting in her car

TikTok/@jessicahiggs3

The TikTokker said she messaged the man’s daughter and told her that something was wrong and she thought there was a gas leak.

The woman told Jessica she would send her son to check on things.

Later on, the customer updated Jessica’s tip from $14 to $100.

She also commented on the app an said, “Thank you so much. Once my son went to check on my dad, it turned out it definitely was leaking. You definitely saved my dad and my younger son’s life.”

Jessica told viewers, “If you see something, say something. I did. And I’m so happy I did.”

woman speaking in her car

TikTok/@jessicahiggs3

Check out the video.

@jessicahiggs3

I will always share this gem. 3 years ago. And my life has changed so much. Thank you everyone! @Instacart #fypviral

♬ original sound – Jessica Higgs

And this is what TikTokkers had to say.

This individual chimed in.

Screenshot 2025 04 21 at 8.26.53 AM An Instacart Shopper Was Called A Hero After She Decided To Check On An Elderly Customer.   Something was telling me no, you gotta help this man out.

Another TikTokker shared their thoughts.

Screenshot 2025 04 21 at 8.27.08 AM An Instacart Shopper Was Called A Hero After She Decided To Check On An Elderly Customer.   Something was telling me no, you gotta help this man out.

And this viewer spoke up.

Screenshot 2025 04 21 at 8.27.26 AM An Instacart Shopper Was Called A Hero After She Decided To Check On An Elderly Customer.   Something was telling me no, you gotta help this man out.

This woman is a HERO.

If you liked that story, check out this video from a former Chipotle employee who reveals how the company cheats customers out of food.