I think it’s always hilarious when pushy customers feel like they’re really getting one over on a business…

But, in reality, they’re getting NOTHING.

That’s what happened in this story from Reddit.

It happens at a hotel, and when a guest complains, the employee knows exactly what to do!

Read on to get all the details!

Hotel guest demanded compensation for lack of parking spaces on site. I obliged her request.

“I am the General Manager at a small boutique property in Brisbane, Australia.

On sold out weekends, our already limited parking becomes even more limited.

Guest and her husband arrive early evening. Car park is already full, so they park in front of the front door to check in, blocking other vehicles in.

Check in is non eventful. I rattle of my spiel and hand the guest her keys.

Here it comes…

Guest walks off, then stops all of a sudden. As she turns to face me again, I know that she is about to complain about something. We all know the pose.

Eyes widen as they ready themselves to plead their case as the point and wiggle their index finger in the air at shoulder height.

Game on.

The guest made her complaint.

Guest: You need more parking spots, there is not enough for 40 rooms. Your car park is already full. I reserved a space.

Me: I’m sorry Ma’am, but our parking is on a first come, first served basis. We do not reserve spaces. If the car park is full, all of the on street parking is free.

Her: Well there should be 40 spaces for all 40 rooms.

Here’s the deal…

Side note. We have 12 spaces at the front of our property which stretches from the street to our front entrance. Local council regulations state that we only need 1 space per 4 rooms. We beat those regs by 2. 😂

Me: I understand your frustrations, Mrs Nitpicker, but our plans to construct an underground parking garage has been delayed due to the Covid-induced shovel shortage. Not a shovel to be found within 100 kms. It should be dug out and fully operational by the time our City hosts the Olympics in 2032 though.

Her: You should extend your car park until then so everyone room has an assigned space. I think we should be given a discount for no parking.

Me:. The owner did consider just knocking this place down completely and making it into a public carpark, but then he realized that we would have no rooms left for our guests which would lower our property rating, so we decided to keep things as they are for the time being.

Time for that “discount.”

Her: And the discount I asked for?

I type away furiously, whilst umming and ahhing for dramatic effect

Me: I have applied the discount to your folio. I have calculated the total amount it will cost you to park on the street for your 7 day stay and have deducted that amount from your bill. Is there anything else I can help you with, Ma’am?

Her: Huff’s and gives me a smug smile Well I should think so.

Guest walks off.

Hey o!

As I stated earlier street parking is free 24/7.

Her total discount was $0.00.

She never noticed.”

That was a clever way to get the customer to feel like she won without actually doing anything.

Here’s what folks had to say on Reddit.

This person shared a story.

Another Reddit user shared their thoughts.

This reader spoke up.

Another individual chimed in.

And this Reddit user asked a question…

The hotel guest was so clueless, she didn’t even realize what was happening…

If you liked that story, check out this post about a group of employees who got together and why working from home was a good financial decision.