June 28, 2025 at 10:48 am

Home Goods Made A Mistake On The Price Of A Pillow, And This Customer Tried To Stand Up For Herself And Demand It Be Fixed. They Didn’t Budge.

by Michael Levanduski

Woman complaining about Home Goods

Shutterstock, TikTok

When shopping, it is sometimes necessary to have an employee do a price check on an item.

When this TikToker had that happen at Home Goods, they came up with one price on the first pillow, but a different price when she went back later.

She begins her video saying, “This is a PSA to keep your receipts, and to be careful when you go to Home Goods.”

TikToker Talking About Home Goods

TikTok/jessicaoneill7

Then she explains what happened to her, saying, “Because I was here an hour ago and I got a pillow for my bed and it didn’t have a price tag on it, so they went and found another one. There were only two of them in the store. They found the other one, took the price tag off that, and put it on mine. It was $12.99. I have the receipt.”

Ok, so far so good, right?

TikToker Talking About Home Goods

TikTok/Jessicaoneill7

She continues with the story, explaining, “I come back because I realize that I need more than one for my bed. Not important. But, I go, it’s not going to have a price tag on it because I took the price tag last time I was here. I was here an hour ago, but it’s $12.99. She goes, ‘I can’t just take your word for it.’ It’s like, the receipts in my car if you want me to go get it. Honestly, I can’t blame the worker.

She goes on, “They come back. $19.99.”

Wow, that doesn’t seem right.

TikToker Talking About Home Goods

TikTok/jessicaoneill7

It sounds like she got ripped off. Unfortunately, she didn’t want to push back.

She explains, “It’s not worth it to go back in. But it’s also like, don’t make me feel like I’m trying to steal from you. I’m not going to go back in for $7, but I’m irritated.”

She really should have gone back in. Especially since she had the receipt in her car.

If she can’t be bothered to walk for one minute, she shouldn’t complain.

Check out the full video to see what you think.

@jessicaoneill7

Home Goods out here just choosing whatever prices they want! #fyp #homegoods

♬ original sound – Jessica O’Neill

Read through the comments below as well.

This person says they would return both of them.

Comment 1 110 Home Goods Made A Mistake On The Price Of A Pillow, And This Customer Tried To Stand Up For Herself And Demand It Be Fixed. They Didnt Budge.

This woman would have definitely gone back in.

Comment 2 110 Home Goods Made A Mistake On The Price Of A Pillow, And This Customer Tried To Stand Up For Herself And Demand It Be Fixed. They Didnt Budge.

Here is someone who used to work for HomeGoods.

Comment 3 110 Home Goods Made A Mistake On The Price Of A Pillow, And This Customer Tried To Stand Up For Herself And Demand It Be Fixed. They Didnt Budge.

Don’t complain if you’re not willing to walk in to fix the problem.

If you liked that story, check out this one about a Costco customer who got their cart stolen… so she hatched a plan to get it back!