June 6, 2025 at 8:21 am

Woman Answered The Store Phone Like Any Other Day, But Then A Little Voice Made Her Smile

by Heide Lazaro

Little boy holding a phone up his ear

Freepik/Reddit

Daily routine work can be boring, but sometimes, you get surprised by the little, wonderful things.

This woman works in a shoe store, and one day she received a call that was unlike any call she had ever received.

It was from a child who wanted to ask for a particular pair of shoes.

Read the full story below for all the details.

The best phone call I had all day

I work in a shoe store as an assistant manager.

I carry a store phone on me so I can answer it wherever I am in the store.

Today, the phone would not stop ringing.

People wanted to know what time we closed, where we were located, and a ton of shoe checks.

This woman received a call from a kid.

So, the phone rings, and I answer it, and it sounds like a little kid.

K will be the kid.

K: Uhm… hello? Do you carry all black high top vans for kids?

Me: Let me check for you really quick. I’m sorry, we only have the low top vans in all black for kids.

She told him they carry only size 2.

K: Okay. Well, I like those, too.

Me: What size shoe do you wear?

K: One and a half

Me: Okay. So, I don’t have a one and a half, but I do have a size two.

K: Okay. That sounds good.

She heard the kid’s mom in the background.

Me: Would you like me to hold it for you?

K: Yes, please.

Me: Okay. What is your name?

The phone got really quiet like he was hesitating.

Then I heard someone in the background. It was his mom.

She told him that they would hold the shoe for him.

Mom: Give her your name.

K: Tyler.

Me: Okay, Tyler. I’m going to hold this shoe for you. So when you and your mom come in, just come up to the counter and tell us you have a shoe on hold under your name.

It was the cutest phone call she had ever received.

K: Okay, thank you. Have a nice day.

Me: Absolutely. You have a nice day, too.

It was the most wholesome phone call I have ever experienced in my four years of retail.

I love that his mom had him call and ask about his shoes.

Today was a good day.

Isn’t that sweet? Let’s see what others have to say about it on Reddit.

This user finds the story sweet.

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Here’s a personal opinion from this person.

Screenshot 2025 05 23 at 9.46.04%E2%80%AFPM Woman Answered The Store Phone Like Any Other Day, But Then A Little Voice Made Her Smile

Two thumbs for the mom, says this user.

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People are loving the story.

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Finally, short and sweet.

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Sometimes, the smallest customers leave the biggest smiles.

If you liked that post, check out this story about a customer who insists that their credit card works, and finds out that isn’t the case