June 6, 2025 at 8:21 am

Woman Answered The Store Phone Like Any Other Day, But Then A Little Voice Made Her Smile

by Heide Lazaro

Little boy holding a phone up his ear

Freepik/Reddit

Daily routine work can be boring, but sometimes, you get surprised by the little, wonderful things.

This woman works in a shoe store, and one day she received a call that was unlike any call she had ever received.

It was from a child who wanted to ask for a particular pair of shoes.

Read the full story below for all the details.

The best phone call I had all day

I work in a shoe store as an assistant manager.

I carry a store phone on me so I can answer it wherever I am in the store.

Today, the phone would not stop ringing.

People wanted to know what time we closed, where we were located, and a ton of shoe checks.

This woman received a call from a kid.

So, the phone rings, and I answer it, and it sounds like a little kid.

K will be the kid.

K: Uhm… hello? Do you carry all black high top vans for kids?

Me: Let me check for you really quick. I’m sorry, we only have the low top vans in all black for kids.

She told him they carry only size 2.

K: Okay. Well, I like those, too.

Me: What size shoe do you wear?

K: One and a half

Me: Okay. So, I don’t have a one and a half, but I do have a size two.

K: Okay. That sounds good.

She heard the kid’s mom in the background.

Me: Would you like me to hold it for you?

K: Yes, please.

Me: Okay. What is your name?

The phone got really quiet like he was hesitating.

Then I heard someone in the background. It was his mom.

She told him that they would hold the shoe for him.

Mom: Give her your name.

K: Tyler.

Me: Okay, Tyler. I’m going to hold this shoe for you. So when you and your mom come in, just come up to the counter and tell us you have a shoe on hold under your name.

It was the cutest phone call she had ever received.

K: Okay, thank you. Have a nice day.

Me: Absolutely. You have a nice day, too.

It was the most wholesome phone call I have ever experienced in my four years of retail.

I love that his mom had him call and ask about his shoes.

Today was a good day.

Isn’t that sweet? Let’s see what others have to say about it on Reddit.

This user finds the story sweet.

Screenshot 2025 05 23 at 9.45.16 PM Woman Answered The Store Phone Like Any Other Day, But Then A Little Voice Made Her Smile

Here’s a personal opinion from this person.

Screenshot 2025 05 23 at 9.46.04 PM Woman Answered The Store Phone Like Any Other Day, But Then A Little Voice Made Her Smile

Two thumbs for the mom, says this user.

Screenshot 2025 05 23 at 9.59.44 PM Woman Answered The Store Phone Like Any Other Day, But Then A Little Voice Made Her Smile

People are loving the story.

Screenshot 2025 05 23 at 10.00.21 PM Woman Answered The Store Phone Like Any Other Day, But Then A Little Voice Made Her Smile

Finally, short and sweet.

Screenshot 2025 05 23 at 10.01.21 PM e1748009522877 Woman Answered The Store Phone Like Any Other Day, But Then A Little Voice Made Her Smile

Sometimes, the smallest customers leave the biggest smiles.

If you liked that post, check out this story about a customer who insists that their credit card works, and finds out that isn’t the case