A Server Discovered That Making Cheddar Was More Important Than Serving Hungry Customers At Red Lobster
by Chelsea Mize

Reddit/Unsplash
Look, maybe you don’t wanna admit it, but if you’ve tried Red Lobster’s cheesy biscuits, you probably like them.
In this story, making biscuits gets a little too much emphasis.
Let’s knead on this one for a minute.
You want bread? Okay, no one eats dinner then.
I (23M) have worked for a certain colored crustacean for a year and a half now.
Hmmm, mysterious.
I bounced around between positions until they stuck me as a backup, which for context, means I finish the par list and make more of anything we run out of.
It also makes you the baker.
Jack of all lobsters. Seems like maybe wearing too many hats is gonna backfire?
Now this specific chain was well known for their biscuits.
Like I’d say most people just go there for them and not the actual food.
So it’s pretty common to hear a server yell “down bread” on a half hour schedule.
Usually I can keep up with the demand and my par list.
But one day our morning prep person dipped and I couldn’t come in early due to something personal.
So when I got there it was a mess.
Not enough cooks in the kitchen is also a problem, I guess. Is OP gonna catch up?
No bread, no prepped food, just chaos.
I get things under control until the rush comes in, by that point I’m swamped and I can’t keep up with bread because the line needs food constantly made.
I was in fact asking for assistance and wasn’t given any.
I got so behind on bread that our MOD comes to the back and tells me, “Whatever you’re doing for the line stop. Make the biscuits and nothing else for the rest of the night.”
Cue malicious compliance.
I’m expecting something straight out of Annie Hall.
I tell our line that I can’t help them anymore and that they’re on their own.
I begin cranking out biscuits like a machine while the line struggles to keep up with the orders.
It gets so bad that the same managers comes back and asks why we have 40+ minute tickets and no food has gone out.
They calmly tell him it’s because they have me making bread and not getting them the materials they need.
The manager asks me why I’m not doing my job and I explain that I’m only following his orders and focusing on bread.
He said make bread, so they made bread. What’s the fallout from this MC?
I think we had like 6 tables leave because their food was taking over an hour to get to them.
Food went out cold, made incorrectly, missing components, the works.
All because they made me focus on making the biscuits.
I got called into our GM’s office the next day to explain what happened and why our sales were so bad.
I happily explained what the manager told me and walked out Scott free.
About a month later all backups have a baker, and if a morning prep person cannot come in the managers are responsible until the backup can arrive.
Sounds like all’s well that ends well. Except for the lobsters.
Let’s see what the comments think about this.
One person’s goat is gotten.
Someone else says, sometimes it’s fun to watch things explode.
Another user is like, hey, at least they got there.
This person has walked in their employees’ shoes.
Someone else is like, owned!
This lobster didn’t crack under pressure.
But hopefully it was still delicious.
If you liked that post, check out this post about a rude customer who got exactly what they wanted in their pizza.
Categories: STORIES
Tags: · cheesy biscuits, chef, food, jobs, malicious compliance, photo, picture, red lobster, reddit, restaurant, top, work

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