In large supermarkets, appearances can be deceiving.

When a shopper mistook another customer for a manager, what began as an awkward moment turned into an unexpectedly kind gesture.

You’ll want to read on for this one!

No polenta for you

I was in the supermarket trying to find polenta in the aisle with other flours and baking supplies.

There was a lady dressed in business attire with a gadget in her hand, so I assumed she might be a manager checking the stock.

But when she asked the lady for help, the lady reacted quite rudely.

So I asked, “Hey, do you know where the polenta is?” to which she responded brusquely with, “I don’t work here,” and she walked off. I ended up apologising to the air.

So she never expected the lady to reverse course so soon.

A minute later, when I had almost given up, she came back in the aisle and handed me a pack of polenta and just said “sorry” and walked off again.

This time though, I chased after so I could say thanks properly.

She recognizes where she went wrong, and now she knows exactly where to find the item.

Somehow I managed to fail to recognise those shopping scanner things and also the basket in her hand.

The polenta was apparently in the ethnic foods aisle, if anyone was wondering.

She got her polenta and an apology!

Redditors are sure to get a kick out of this one.

In big stores, customers have to look out for one another!

Sometimes these interactions go better with a bit of a disclaimer.

This user has a hot tip on polenta.

And this commenter has some advice for any future interactions.

She didn’t expect her to come back, but she did, and with the item she needed in hand!

Sometimes strangers surprise you in the best way.

If you liked that story, check out this post about a group of employees who got together and why working from home was a good financial decision.