August 22, 2025 at 11:35 am

A Customer Spoke With Kindness Instead Of Frustration, So An Overworked Retail Employee Breathed A Sigh Of Relief

by Benjamin Cottrell

customer service employee smiling

Pexels/Reddit

Customer service workers often bear the brunt of other people’s worst moods.

One shopper, who used to work retail herself, offered a small kindness that clearly meant more to one mistreated employee than she expected.

Read on for the full story!

Apparently being a nice customer is rare?

At a large bulk store this afternoon, my MIL and I were looking for clothes for my kids.

We couldn’t find something we wanted in the right size and asked one of the employees if there was anywhere else it could be.

The employee was immediately apologetic.

She said, “There’s another table up by the entrance, but if it’s not there, we don’t have it. I’m sorry.”

To which I replied, “I already checked there, thank you. And it’s not like you’re purposefully hiding it from me.”

The employee’s reaction showed just how much she needed these kind words.

The look of sheer and utter gratitude as she responded, “Yes! Thank you!” made me really sad for the state of our service industry.

I worked retail for years, so I get it.

But still, that poor woman!

And that, everyone, is how you should behave with retail workers.

It’s always important to be understanding, especially with people who are typically mistreated.

Screenshot 2025 07 10 at 4.02.23 PM A Customer Spoke With Kindness Instead Of Frustration, So An Overworked Retail Employee Breathed A Sigh Of Relief

Being a good person really isn’t as hard as some people make it seem.

Screenshot 2025 07 10 at 4.03.30 PM A Customer Spoke With Kindness Instead Of Frustration, So An Overworked Retail Employee Breathed A Sigh Of Relief

Customer service employees really get the worst of the worst sometimes.

Screenshot 2025 07 10 at 4.04.05 PM A Customer Spoke With Kindness Instead Of Frustration, So An Overworked Retail Employee Breathed A Sigh Of Relief

There’s a name for people who go out of their way to be cruel to retail workers.

Screenshot 2025 07 10 at 4.05.29 PM A Customer Spoke With Kindness Instead Of Frustration, So An Overworked Retail Employee Breathed A Sigh Of Relief

She may not have left with the item she wanted, but at least she treated a fellow human being with respect.

If you liked that story, read this one about grandparents who set up a college fund for their grandkid because his parents won’t, but then his parents want to use the money to cover sibling’s medical expenses.