Have you ever bought something, realized you bought the wrong thing, and then taken it back to the store to return it?

It can be a real hassle, but it happens.

Thankfully, returns and exchanges with a receipt aren’t usually that complicated.

In today’s story, one customer needed to return a product and exchange it for something else, but she had a really weird idea about how to do this.

Let’s read the whole story to hear what she wanted to do.

Customer wants to steal something instead of doing a return

I was at my register and this woman came into the store with a tool in her hand.

She came up to me and told me that she had just bought the tool for her husband, but she got the wrong tool by accident.

She showed me her receipt and asked if she could put the tool she bought back on the shelf and grab the tool she needed to get.

Let me repeat myself.

She had bought the wrong thing on accident and, instead of returning the thing she bought and buying the thing she needed, she wanted to just wanted to take the other thing without paying for it and she thought it was okay if she left the other thing even though the two were likely different prices.

That’s not how it works. The employee politely explained the correct way of handling this.

I politely told her that she was going to have to go to Customer Service and do a return.

At the store I work at, we can’t do returns at our registers. It annoys customers all the time.

She looked at me and said “But Customer Service isn’t doing anything”.

I don’t know what she meant.

My best guess is Customer Service was slow or busy.

The customer was really annoyed.

I reiterate it and she says “So I’m going to have to wait in line”.

I respond with “Unfortunately. Sorry about that”.

She rolls her eyes at me and walks away.

I know returning stuff can be a hassle, but what am I supposed to say, “Take whatever you want, your majesty, we don’t need to worry about inventory”.

I guess that customer needs to be more careful next time so she doesn’t accidentally buy the wrong thing.

Let’s see how Reddit reacted to this story.

This is a good point!

This sounds weird.

It wasn’t exactly stealing.

No, this would not be a good thing to say.

I wonder what the price difference was.

This isn’t how returns work!

Everyone should know that.

If you liked that post, check this one about a guy who got revenge on his condo by making his own Christmas light rules.