Some bosses think they have the answer to everything, but sometimes they’re very wrong.

This woman worked at a SaaS company and could resolve urgent client issues quickly, but a new manager enforced a strict policy that no one could speak to the clients directly.

So when a major outage happened, she followed the rule…

Check out the full story below to find out what happened.

No client communication unless it goes through me? Sure. I’ll wait.

I used to be the tech lead at a mid-sized SaaS company.

When clients had serious issues, I’d jump in and solve them fast.

Everyone was happy.

This woman’s new manager instructed them to forward all client concerns to him.

Then, a new manager shows up and declares:

“All client communication must go through me. No exceptions.”

Okay, boss.

A major client was experiencing a huge problem, but she didn’t help.

One day, a major client hits a production outage.

They’re calling, emailing, freaking out.

I have the fix. But I remember the rule.

So, I wait.

She waited for her manager to reply, even though the client had already escalated the issue.

Manager is in a meeting for 40+ minutes.

By the time he replies, the client has escalated to upper management, and they were already threatening to cancel the contract.

Afterwards, I get asked why I didn’t help.

I just said, “You told me not to talk to clients.”

Sometimes manager don’t really think through the consequences of their demands.

Let’s read the responses of other people on Reddit to this story.

This person gives their honest opinion.

Always get it in writing, says this person.

This user shares their personal thoughts.

Finally, here’s another valid point from this user.

Play stupid games, win stupid prizes… from an irate client.

If you liked that story, check out this post about an oblivious CEO who tells a web developer to “act his wage”… and it results in 30% of the workforce being laid off.