Customer service workers see all kinds of troubling behavior, especially when someone doesn’t get their way.

One employee at a secondhand shop learned just how far a grown man would go to avoid taking responsibility for his mistake.

And the customer didn’t just lose his temper — he shattered it.

Read on for the full story!

Today a customer broke his item in half and threw it on the floor bc he couldn’t return it

I work in a secondhand store (not in the US), and we have a policy that we don’t do returns or exchanges. We have notes all over the store saying that, and the receipt clearly states it too.

But it soon became clear that some customers don’t read signs.

Today, when I was working the register, a man in his late 40s came up to me with a vinyl record and wanted to return it because he already had another copy of it at home. It had cost him a little less than 3€/3$ when he bought it from us.

So when the retail employee broke the bad news, this customer went nuclear.

I said, “Unfortunately, we don’t do returns or exchanges,” and he exploded.

The look on his face was fascinating. He got completely red, eyes widened, his jaw dropped to the floor, and smoke would’ve shot out of his ears if it could.

The customer tried to get around this rule at first.

At first, he asked what we would do if the record was broken—because suddenly the record had a scratch at the end, even though just a second ago that wasn’t why he wanted to return it.

I answered that we are unable to try the vinyls before we sell them and can only go by the quality of the record itself.

So this just made him even angrier.

That apparently just made it even worse, and he yelled, “You are making me so angry! How about this then?!”

He broke the record in half in front of me. When it didn’t completely break, he did it again—over his leg this time.

Then he threw it on the floor and stormed out, yelling about how much we sucked.

The employee, along with many other appalled customers, couldn’t believe what they had just seen.

Why are grown people acting worse than a 4-year-old over 3€, when it’s their own mistake? Lol.

Well, at least I never have to see him again.

I got support from other customers while he threw the tantrum, so at least I had people there to roll my eyes with.

It’s incredible the lengths some customers will go to.

What did Reddit think?

This user tries to get inside the irate customer’s head.

Customers try to play checkers, but the store associates are always playing chess.

Many customers aren’t exactly known for their reading comprehension skills.

These kinds of outbursts tend to follow a predictable pattern.

There’s something oddly satisfying about watching a tantrum backfire in real time.

It’s wild how fragile an ego can be.

If you liked this post, check out this story about an employee who got revenge on a co-worker who kept grading their work suspiciously low.