People make mistakes while shopping all the time, but it’s how they handle them that really stands out.

So when one customer made an error with her return and actually owned up to it instead of blaming the store, one retail worker could hardly believe their eyes.

Read on for the full story.

a complicated return? Alright sure…

A couple weeks ago, at my job at a very popular jeans store, a woman came in claiming she would have a fairly complicated return since she was technically past the 30-day time limit, but she had a decent reason.

The customer explains the situation further.

When she received the shirt she had as a gift, her arm was broken, so she couldn’t try it on.

She had to wait for it to heal before she realized it didn’t fit her.

So because she was nice, the store tried to work something out with her.

She was polite, so the manager had worked out a compromise: she could either exchange it for another of the same item in the correct size or receive a gift card for its current value.

But that’s when she realized.

With everything set up, she opened the bag the shirt was in and then realized the buttons said “Lee.”

This immediately raised flags because our store only carries Levi products, not Lee.

Instead of blame gaming, this customer took a very different approach.

Fortunately, she noticed the mistake before she even handed the shirt to the manager and excused herself.

You know, it’s nice to have a customer realize they made a mistake and apologize without any drama.

A good customer who takes accountability? Now that’s rare.

What did Reddit think?

Compared to the other nightmare stories on this subreddit, this one is a breath of fresh air.

This user has a burning question.

For frazzled retail workers, the bar for a successful customer interaction is extremely low.

When you’re used to customers throwing a fit, serving a customer who actually takes accountability is the best feeling.

If you liked that post, check out this one about an employee that got revenge on HR when they refused to reimburse his travel.