Sometimes, what starts as a complaint ends up changing your career.

Imagine a customer accused you of ringing them up too quickly, so they complained to your boss, which led him to pull your transaction records.

Would you be worried, or would you hope the numbers made you look good?

In the following story, this very thing happened to one retail employee.

He was worried, but it didn’t go at all the way he expected.

Here’s how it all played out.

The manager pulled my transaction reports after an odd customer complaint got a promotion.

So, yesterday, I was called to the manager’s office and told that I had a customer complaint that they needed to discuss with me.

Needless to say, I was with the manager for about an hour on this, but I will not give you a play-by-play recap. I will just do a quick run-through.

The customer called and complained that I rang her up too quickly.

My department tends to be pretty busy customer-wise, and I have a lot of regulars, too.

Surprisingly, the complaint actually helped him out.

Well, apparently, the complaint I got made the store manager dig into my records a bit, which, when I was told this, made me think I might have screwed something up big time.

After talking about averages in our department, he told me that a single cashier does not get the customer numbers I do, and then he called in my supervisor.

The supervisor then said, “You’re in for it now,” and gave a small laugh.

The manager said he had reviewed the transaction reports on my numbers and that roughly a quarter of total store sales went through my register this year alone.

He said he had also called our District manager on the matter.

His good news just kept getting better.

The district manager has also reviewed the information and approved a small bonus for you.

Starting next month, you will become the store training supervisor.

You will be training our newer cashiers on the registers, and they will help you in your department for training.

You will have a little more of a workload, but it is a higher pay grade for you, and since that would be on par with your pay level, you’re going to be raised a level also.

So, the details of my new position are that one week a month, I will be training new cashiers up front and showing them the ropes. I will also be involved in hiring new cashiers.

I also now have to deal with schedules for the new cashiers for the week I get them, and I have been given access to the system for this stuff, which luckily, my terminal in my department can do.

So wish me luck, everyone.

Wow! That must’ve been pretty shocking.

Let’s check out if anyone over at Reddit has gone through a similar situation.

Seriously!

This person has a good point.

For this reader, it’s all about being efficient and offering good service.

It’s sad, but this is probably true for some places.

He really lucked out on that one!

If you liked that post, check out this story about a customer who insists that their credit card works, and finds out that isn’t the case.