Well, this is certainly surprising!

A former manager at a Sephora store named Jennie told TikTok viewers some pretty interesting information about how things operate at the makeup chain store.

Jennie said, “Yes, you can be banned from making returns at Sephora. What matters is the dollar amount of what you’re returning,” she said.

She added, “If you return more than $2,500 of product in the last calendar year, you will get banned.”

Jennie said customers can get around this by setting up a new account with a different email address and telephone number.

She added, “Just be responsible with how you’re purchasing and how you’re returning.”

Take a look at the video.

@greeneggsandglam

#stitch with @Anna let’s talk returns in preparation for the spring savings event! also let me know what other questions you have about returns ➡️ #sephora #retail #returns #shopping #retaillife #FAQ #makeup #beauty #VIB

♬ original sound – JENNIE | greeneggsandglam 🍳

And here’s what viewers had to say about this.

This person shared their thoughts.

Another individual spoke up.

And this viewer chimed in.

Sephora can be a wild place, y’all!

If you liked that story, check out this one about a Costco customer who got their cart stolen… so she hatched a plan to get it back!