Sometimes, a small fix can make a huge difference.

This employee working at a service desk helped a woman whose parts management system suddenly stopped working.

The issue was already known, and her gratitude came through loud and clear.

Read the full story below for all the details.

The best feeling

I know we all like to complain about the user being stupid and management making bad decisions.

But I just had an interaction with a user that had just left me with the best feeling.

So, I work at a service desk for a large company.

Great colleagues and mostly nice users.

This employee got a call from a lady who was having trouble with her management system.

On this occasion, I got a call from a sweet lady that was having an issue with the parts management system.

She uses this system every day.

More specifically, the system that managed the documents she had to download, edit, and upload to do her job.

It was a known issue.

We had a fix for it that we could do by remote controlling her computer and using our admin credentials.

He quickly fixed the problem by remotely controlling her computer.

I explained this to her while finding her device and starting the connection.

Once connected, I fix the issue for her within a minute or so.

I ask her to test and see if the issue is still there.

She does that and I can hear the glee and excitement in her voice.

She clicks through the different menus.

She can see that things are working again.

The lady was so grateful for the quick solution.

She exclaims how she is so thankful for the quick solution.

She says she always gets such good help when calling us.

She thanks me and wishes me a nice day. I say thank you, too.

Hearing someone express that amount of joy from what I did is the best feeling ever.

I hope everyone reading this gets that feeling on their next support call.

Let’s find out what others have to say about this.

This user shares their personal thoughts.

This one loves the story.

Here’s a nice suggestion in the workplace.

Finally, this person loves being called a wizard.

The quickest fixes often leave the warmest feelings.

If you liked that post, check out this post about a woman who tracked down a contractor who tried to vanish without a trace.