Planned obsolescence is a thing, especially with new devices coming out every other day.

So having something that functions for over ten years is a luxury. But what happens when someone is still not happy about that?

Let’s see how a tech support guy dealt with this situation.

Read the full story.

Why would you sell me an obsolete system????

This comes from the wonderful world of home security systems customer support. My coworker fields this one.

$CW is coworker.
$GOG is grumpy old guy.

$CW: “thank you for calling Blah Blah Blah Security, how may I help you?”

$GOG: Gives name, address, password, blood sample of first born for verification purposes.

“Well my system isn’t accepting codes and won’t turn on or off. I think it started after the storm that came through last night.”

That’s a serious situation.

$CW: “Did lightning strike your house or close by?”

$GOG: “yes”

$CW: “I see. Based on the age of the system, it probably took a surge. We’re unable to get replacement parts anymore, so you’ll need an upgrade. I can get someone in sales to call you with a price.”

For a good reason…

$GOG: “Well can’t you just send someone out to fix it?”

$CW: “We certainly can, but as it’s obsolete equipment, it’s unlikely they can repair it. You’d still be billed for the service call.”

This is where the customer gets irate.

$GOG: WHY WOULD YOU SELL ME AN OBSOLETE SYSTEM???

$CW: soft voice “Well Sir, it was brand new in 1986.”

Let’s see how Reddit reacted to this.

Exactly.

It should be pretty obvious, sir.

It’s all about the mindset.

Yikes.

A different take.

It’s baffling.

He needs to count his blessings.

If you liked that post, check out this post about a woman who tracked down a contractor who tried to vanish without a trace.