It’s remarkable how brazenly rude some people are to the people who have the power to make them look extremely bad.

But when they literally ask you to do it for them? Of course you need to oblige. See how the person in this story did exactly that.

“Pls reach out to your supervisor for additional training” say no more

I’ve worked for this health insurance for almost 4 years and I’m, not to toot my own horn, good at my job.

I make sure updated info that members make get routed to where they need to go if they need an override.

Someone needed to override their primary care doctor so I sent the request to the queue that I’ve always sent it to.

But it wasn’t business as usual this time after all.

This morning I find the request gets routed back to me.

Every time a request gets routed, you have to leave a note or a request summary and it shows the interaction in the account for anyone in the company to see.

The note that was left for me said “THIS REQUEST IS INVALID. THIS QUEUE IS ONLY FOR ‘X’ MEMBERS. PLEASE REACH OUT TO YOUR SUPERVISOR FOR ADDITIONAL TRAINING. THANK YOU.”

record scratch

The audacity to notate an account like that is just unprofessional. How can you be so loud and yet so wrong.

Then a lightbulb went off. A very satisfying lightbulb.

When I look his name up in my work Skype I find that he’s a Supervisor himself.

I responded with quotes from the workflow the call center has explaining the queue is for ALL members and asked if it should be updated.

So I then send an email to both of my supervisors and I CC him as well since it was his suggestion.

I attach the link to the workflow and I take screen shots of the title of the workbasket thats says ALL MEMBERS and added a screen shot of the exact queue I sent it to.

I explained what I did and the response I got was from a supervisor so I’m just following orders.

I then get the response back “Hello, yes this is my fault. I was under the impression I was working a different queue. My apologies!”

Something about the apology just made me laugh so hard.

Shortly after I get an instant message from my supervisor saying “APOLOGY NOT ACCEPTED.”

Here is what people are talking about.

I agree! You need that kind of support.

Haha that would be a good answer.

Good point. Not sure why this person is like this.

I smiled, too! Maybe she’ll rethink being such a jerk.

Sounds like a rough job.

If you liked that post, check out this one about an employee that got revenge on HR when they refused to reimburse his travel.