Patience is key when waiting for food delivery services.

The following story involves a man who delivers pizza.

He often gets questions from frustrated customers about long wait times.

So he clearly explains why orders take time to process and be delivered.

Let’s take a closer look!

“What took so long?”

The short answer, and most common, is “We are busy today.”

Which means “Others ordered before you.”

Believe it or not, many are dumbfounded by this explanation.

But that’s not surprising.

This man explains that orders go through a long process.

Unlike banking, grocery shopping, buying gas, etc., when you pick up the phone and request a delivery, you don’t see all those other people in line ahead of you.

Your request doesn’t just fly through the system immediately, like nothing else is happening.

It goes from the phone receptionist to the chef to the driver then to you.

Each member of the production team addresses their stage of an order only when they have completed the previous one.

It’s not like reserving a slot for a doctor’s appointment.

Just like the other services mentioned, demand for our services may vary at any time.

So yes, you may be in a waiting line.

“We are experiencing higher than normal call volumes at this time.”

The process is nothing even remotely like reserving a doctor’s appointment where a block of time is set aside just for you.

Nothing else happens while the doctor tends to you.

Sometimes, there really is a long waiting line.

There are also other factors involved with your order’s processing time, too.

Full house, kitchen bottleneck, traffic anomalies, weather, etc.

But the simple answer is that sometimes there is a waiting line.

Let’s read the responses of other people to this story.

This person shares their manager’s advice.

This one experienced a 1.5-hour delivery time.

Fair warning is fair play, says this user.

And lastly, here’s a list of other possible reasons.

Even in pizza delivery, good things take time—no matter how hungry you are.

If you liked that post, check out this post about a rude customer who got exactly what they wanted in their pizza.