Sometimes, our emotions get way ahead of us.

In this story, a call center employee was asked to relay some bad news to the customer on hold.

A lead representative had messed up the customer’s account, and he was the one expected to fix it.

His sudden reaction escalated in a way he never anticipated.

Let’s take a closer look!

Got fired for cussing on hold

Customer was on hold.

They had a bad experience with a lead representative who messed up the whole account.

And left me to give the customer some really bad news.

The monthly price they are getting is 40/mo more than what I quoted them for.

This employee cursed at himself and got fired.

I mumbled to myself, “What the f***! You ruined my whole freaking…“

The call was reviewed by management.

After I reported the lead for doing unethical things on the customer account and giving me wrong information.

Instead, I got fired for the cussing and “disparaging another associate.”

Even though no one in the real world actually heard me saying these things.

He doesn’t have a history of attitude problems.

I know I should’ve known better and used my hard mute.

But that’s not what I was thinking of at the time.

I do not have a history of attitude problems on the phone.

I also did not realize the company had the capability to listen to you through a hard hold.

Let’s see how others reacted to this story.

Here’s some sensible advice.

This one shares a similar story.

Short and simple.

Here’s a valid point from this one.

Finally, here’s a motivating comment.

One mindless mistake in the workplace can outweigh years of clean performance.

If you liked this post, check out this story about an employee who got revenge on a co-worker who kept grading their work suspiciously low.