Customer Tried To Return A Single 5-Cent Piece Of Candy, But Stormed Off And Called Corporate When They Refused
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Some customers just cannot be pleased, and they often like to take it out on the workers.
That was the case in this story, where a grumpy customer was never happy about anything.
When she came in one day asking to return a piece of $.05 candy, the workers told her that the policy was not to accept this type of candy as a return, but they could exchange it for another piece of $.05 candy. She got upset and stormed away to call corporate.
Some people are just ridiculous. Read the full story below to get all the details.
Customer tries to call corporate over a piece of candy.
I worked for a small time as a seasonal employee for Five Below, around Christmas time.
I bet this was a busy job.
I received a bit of experience out of it. It was my first job, and it was something that I would recommend everyone go do, if you’re looking for your first job.
A couple days in, a lady came in with some sort of middle-aged mother figure (We’ll call them EL and ED respectively).
Honestly, these questions can get annoying (other than the cash or card, of course).
When I began to go through the process of telling her everything that we’re obligated to tell you (“cash or card, would you like to donate to TFT, etc.”), she instead told me that she didn’t need to hear it.
16yo me: Ok, well I’m supposed to tell you that, ma’am
How rude.
ED: Well, whatever you ask me, it’s a no.
At this point, another customer had entered the line right behind her, as she continued checking by out.
ED: Go tell them (*gestures towards customer*) about your job. I’m sure they want to hear all about it.
Wow, this is just ridiculous.
I watched her walk out the door. A couple minutes later, my supervisor came up to me, and told me it’s a shame I had to deal with that, on only my second day of working there.
About a week later, EL comes in, and makes a beeline for the register with a small piece of candy. A banana Laffy Taffy. I ask her what she needs.
EL: I want to exchange this for something
What kind of person wants to return a single piece of candy?
Now, for anyone who doesn’t know, Five Below employees have a set of guidelines for what customers can and can’t exchange.
This was a piece of the five cent candies, and those are very specific. Those can only be exchanged for five cent candies, not for anything else, even if you have enough for the non-candy product.
Nobody has ever asked him for something so silly.
I didn’t know about this at the time, so I tell her I don’t know how to. She gets defensive.
EL: Well, it’s not that hard. I can teach you how to do it, if you need me to.
Me: Ma’am, it’s not that simple. I don’t know how to do it. If you want, I can radio the sales associate for you, and he can help you.
What a miserable person.
EL: OK, go ahead.
I call the sales associate, and he comes up front. He hears her side of the story, then tells her what I wrote above.
EL leaves, but doesn’t pull out. It’s later that we found out after leaving, she got in her car, then called HR.
The customer is almost always wrong.
We don’t have a number for HR, however, so she goes to corporate. According to our manager, that’s all we’re allowed to know.
I don’t know what happened to that woman, however her tirade does carry a moral; “The customer isn’t always right.”
You have to wonder what makes some people act like this. Is their life really so miserable that they just want to cause other people problems?
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Let’s see what the people in the comments have to say about it.
Yeah, some people just like to make others feel bad.
Here is a commenter with excellent taste.
Sadly, many people really are stupid.
Here is the actual adage, which is true.
If you enjoyed this story, check out this post about a man who made sure that firing him would be a major inconvenience.
This is just gross.
Never let rude customers get what they want. It only reinforces their bad behavior.
From what is written here, it seems like corporate didn’t do anything with the complaint, which is good.
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