You’d think it wouldn’t be a big deal for a HUGE company to give customers refunds…but you’d be WRONG.

A TikTokker named Alexi posted a video on the social media platform and complained about the frustrating experience she’s having with Abercrombie & Fitch.

Alexi told viewers, “I am fuming. If you didn’t hear my rant on how Abercrombie is scamming us, here’s a quick recap. On May 11, I ordered a bunch of clothes. On May 24, I went to a physical location to return what didn’t work. A few days later, I called customer service because I hadn’t seen my refund come through.”

She continued, “They said I need to give it 3 to 5 business days. Fine. 11 business days had passed. Had I seen my refund yet? No.”

Alexi got in touch with the company again and explained, “They said they needed proof of the return and I needed to list out all the items I returned. So I sent that all over to them and they said I’ll hear back within 2 to 3 business days because they need to escalate it to their finance department.”

She added, “So, this is a PSA. If you shop at Abercrombie and need to return make sure: A. You get proof of the return. And, B. You get your money back because this is ridiculous.”

Check out the video.

@artsialexi

Will i ever get my refund??? @abercrombie #abercrombie #scammeralert #psa

♬ original sound – Alexi | Chicago Creator

Alexi posted a follow-up video and told viewers that she did end up getting her money back.

Check out what else she had to say!

@artsialexi

Replying to @medlinpe lesson learned: MAKE SURE YOU GET YOUR REFUNDS 👏 #abercrombie #update #psa #greenscreen

♬ original sound – Alexi | Chicago Creator

And here’s what viewers had to say about this.

This person chimed in.

Another TikTokker shared their thoughts.

And this viewer spoke up.

It’s time to pay up, Abercrombie & Fitch!

If you liked that story, check out this video from a former Chipotle employee who reveals how the company cheats customers out of food.