Even years later, she would still recognize that customer’s face anywhere.
Making a scene and berating someone never have positive results.
Watch your mouth, lady.
He’s had plenty of coffee shifts since, but none that felt as surreal as hearing Bruce Willis call him cool.
Good evening, criminals. We’ve been expecting you.
Sometimes, a little humor is the best way to handle a stubborn customer.
Rules are rules, and breaking them only causes chaos.
Integrity is doing the right thing, even when nobody is watching.
Service workers are not paid to babysit.
Some people need to be taken down a peg.
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