July 13, 2026 at 1:46 pm
An Experienced Help Desk Engineer Wishes He Hadn’t Laughed at a User’s Wild Hardware Claim
Sometimes there really is a problem beyond just user error.
Sometimes there really is a problem beyond just user error.
Losing that customer would actually be a huge win.
This was a win win situation.
If they didn’t need to reset their passwords, it wouldn’t have been a problem at all.
She really thought she knew what she was talking about, but he fixed her problem anyway.
All she needed to know was that she was being recorded.
The source of the problem is always the last place you look.
Knowing exactly what happened makes the problem easier to solve.
That was certainly a frustrating phone call!
Some folks just don’t know how to follow directions…
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