Tag: verification

February 14, 2026 at 11:49 pm

Call Center Employee Was Dealing With A Rude And Uncooperative Customer Who Refused To Do A Simple Verification, So She Tried To “Reset” The Conversation

Call center worker smiling while working

Sometimes, the fastest fix is pretending to be friends.

Read More »

January 20, 2026 at 9:48 pm

Caller Emphasized That The Account Holder Was In Her 90s, But This Call Center Employee Couldn’t Bypass Verification Policy

Older woman talking to a caregiver

Older people still need their privacy.

Read More »

Page 1 of 1