September 8, 2024 at 10:49 am

‘You’re harassing a girl with a service dog.’ – JCPenney Customer Has A Medical Episode At The Store And A Fellow Shopper Starts Questioning Her Condition

by Ashley Ashbee

Source: TikTok/@serviceaussiebailey

People with invisible disabilities and illnesses are often harassed by passersby for supposedly faking their condition or pretending to need privileges or attention.

It happened to Katie, a JC Penney shopper who was sitting in the store with her guide dog during a medical episode.

“You can’t sit anywhere else?” another shopper asks her.

Source: TikTok/@serviceaussiebailey

“I literally cannot move,” Katie responds to the woman who asked her if she can go somewhere else. “I’m going through a medical episode.”

But the woman persisted, so she asked, “Are you joking?”

“No. I’m trying to look at these and you’re in my way,” she responded.

Source: TikTok/@serviceaussiebailey

“I decided to record this video for my safety,” Katie explains in the description.

She posted it to her TikTok to raise awareness of the phenomenon of Karens harassing chronically ill people and it has gone viral.

POTS stands for postural orthostatic tachycardia syndrome.

It’s a condition that causes blood to pool in the feet when the person is upright, causing them to faint.

With POTS, Katie has to sit with her legs propped during symptoms like dizziness and a rapid heartbeat to allow the blood to come back up from her feet, so she won’t pass out.

Source: TikTok/@serviceaussiebailey

The Karen even said, “Respectfully, you don’t look like you need a service dog.”

“There’s no respect for that at all,” Katie replied.

She pet her dog Bailey throughout the exchange and Bailey periodically looks at the camera, as if to say, “Is she for real?”

Guide dogs help patients with POTS by alerting them to signs of a faint and comforting and assisting them.

Watch the full clip.

@serviceaussiebailey

While going through a medical episode , this person kept walking by and clearly was angry at me. I decided to record for my safety but also I did not feel comfortable making it noticeable that I was recording her behavior. I could barely form sentences and my speech was slower due to my ongoing medical decline. If you are having a bad day, please do not take it out on others. 🥲 I barely want to leave my house because of interactions like Unfortunately while filming, my phone died during the last bit but she ended up walking up to the clothing she was desperate to look at. (It was about 1ft away from me). I just sat there trying to stay calm and she looked at the price then left. Idk what she gained from that. #servicedog #POTS #foryou #karen

♬ original sound – Bailey and Katie

Here’s what people are saying.

Several people with POTS and similar conditions said they had similar experiences.

Source: TikTok/@serviceaussiebailey

Exactly. It’s basic humanity. Fortunately it seemed all the commenters got this.

Source: TikTok/@serviceaussiebailey

“Audacity” is the right word. I don’t get it. I hope her dog helps comfort her through this.

Source: TikTok/@serviceaussiebailey

It really isn’t. Karens need to get a life and stop being so horrible.

Source: TikTok/@serviceaussiebailey

Yes. Something tells me she is a sovereign citizen.

Source: TikTok/@serviceaussiebailey

People need to realize that most chronic illnesses and many disabilities are invisible. Mind your own business.

Ashley Ashbee | Contributing Writer, Workplace & Culture

Ashley Ashbee is a contributing writer for TwistedSifter specializing in workplace dynamics, employee advocacy, and professional culture. Drawing on her real-world experience as a software consultant, she brings a unique, insider perspective to navigating office conflicts, toxic management, and trending professional dilemmas.

Holding a degree in Professional Writing from York University, Ashley combines her formal editorial training with her corporate background to deliver highly engaging, empathetic narratives. She excels at breaking down complex workplace dramas and translating them into stories that truly empower and validate modern workers.

Based in St. Catharines, Ontario, Ashley balances her time between the tech and publishing worlds with her love for the outdoors. When she isn’t consulting or writing, she can usually be found exploring local walking trails or experimenting with new recipes in the kitchen.

Connect with Ashley on LinkedIn and Twitter/X.