Samsung…you’re on this woman’s naughty list.

Her name is Carmen and she posted a video on TikTok to put Samsung on blast because of the problems she had with her phone.

Carmen told viewers she had been on the phone with a Samsung worker and said, “That couldn’t have gone any worse. I’m missing an entire day with my family because I’m dealing with this.”

She said she bought a Samsung Galaxy Z Flip phone but noticed some problems with the screen after having it for a short time. Carmen tried to get a new phone but Samsung workers refused and told her that the “physical damage” on the phone wasn’t covered by her warranty.

Carmen told viewers that people from Samsung’s legal department gave her the same excuses but she stressed that the damage on the phone wasn’t her fault.

She said, “The hinge is the friggin’ problem. Samsung friggin’ sucks. I’m going insane. I can’t believe this happened.”

Take a look at her video.

@mamichulamadness

@Samsung @Samsung Canada Great job 👏🏼👏🏼👏🏼 #samsung #samsunggalaxyzflip6 #samsunggalaxy #samsungzflip #reviews #samsungstore #phone #fyp #reviews #samsungreview #phonereview

♬ original sound – Carmen Madness

And here’s what folks had to say.

This person shared their thoughts.

Another individual weighed in.

And this individual spoke up.

She’s not happy about this!

If you liked that story, check out this video about a Dollar Store cashier who has had it with customers who argue over $4 products.