September 22, 2025 at 6:35 pm

Customer Is Annoyed That A Store In The Mall Isn’t Open Yet, So He Asks The Employee To Open Early

by Jayne Elliott

woman waiting outside a store that is closed

Shutterstock/Reddit

Imagine going to the mall to buy something you really need right that second. What would you do if you showed up to the store you wanted to shop at but they were closed? Would you go to another store, wait until the store opened, or make unreasonable demands of the employee?

In this story, one customer seems to think he’s above the rules. Let’s see what happens when he goes shopping at the mall.

Customer thinks we should open for his convenience and not just during our hours of operation.

I work at a clothing store in a mall. On Sundays, our store opens at 12, and we get in about a half hour early to do all the opening duties.

It’s 11:40, I’ve just gotten up to the front from doing paperwork in the back and am getting ready to open the registers.

I look up and there’s a man standing right against the gate, just staring at me.

The man had a question.

I told him we opened at noon.

He then says, “Can you open early? I need to get three pairs of pants.”

I just kind of stared for a couple seconds, wondering if he was actually asking me this.

After finally managing to compose myself I tell him, “No, sorry. I still have to finish getting everything ready.”

The man was pretty annoyed.

To which he scoffed and turned to his wife and kids, clearly irritated with me.

They left and did not come back when we were open.

But my dude, it’s not my fault you waited for the last minute to get these pants. Lack of planning on your part does not equate an emergency on mine. The mall hours are posted on the doors and our store hours are posted on our store windows.

He even LOOKED at the hours, saw we opened at 12, and then continued to look in at me until I said something to him.

OP wants to know what he was thinking.

I swear some people really think they’re the main character in everything they do, and everyone else is just there to help them win.

I kinda hope he calls to complain just because I want to know how he spins the story to make him the wronged one lol.

Noon seems pretty late for a store at the mall to open. I can kind of understand the man being annoyed that they opened so late, but the store hours are the store hours. He is not an exception to the rules.

Let’s see how Reddit reacted to this story.

This person shares a similar story.

Screenshot 2025 08 27 at 10.27.26 AM Customer Is Annoyed That A Store In The Mall Isnt Open Yet, So He Asks The Employee To Open Early

Customers don’t understand that the employees want to go home.

Screenshot 2025 08 27 at 10.27.51 AM Customer Is Annoyed That A Store In The Mall Isnt Open Yet, So He Asks The Employee To Open Early

This person would’ve tried to make some extra money.

Screenshot 2025 08 27 at 10.28.10 AM Customer Is Annoyed That A Store In The Mall Isnt Open Yet, So He Asks The Employee To Open Early

Sometimes there are exceptions to the store hours.

Screenshot 2025 08 27 at 10.28.35 AM Customer Is Annoyed That A Store In The Mall Isnt Open Yet, So He Asks The Employee To Open Early

This employee made an exception to the rules once and regretted it.

Screenshot 2025 08 27 at 10.29.04 AM Customer Is Annoyed That A Store In The Mall Isnt Open Yet, So He Asks The Employee To Open Early

Always check the store hours before you go shopping.

If you liked that story, check out this post about a group of employees who got together and why working from home was a good financial decision.